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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Enabling Fast Development | 15% | - Agile, DevOps, and continuous integration/delivery practices - Automation, cloud-native practices, and rapid deployment |
| Topic 2: High-Velocity IT Concepts and Digital Enterprise | 25% | - Objectives of digital products: valuable investments, fast development, resilient operations, co-created value, assured conformance - Core terms: High-velocity IT, digital organization, digital transformation, digital technology - Alignment with four dimensions of service management, ITIL Service Value System, service value chain, and digital product lifecycle |
| Topic 3: Enabling Resilient Operations | 10% | - Problem management, service continuity, infrastructure and platform management - Capacity and performance management, monitoring and event management |
| Topic 4: Enabling Assured Conformance | 7% | - Information security management, risk management, compliance |
| Topic 5: Enabling Valuable Investments | 15% | - Strategic alignment, portfolio management, business case development - Prioritization and value assessment practices |
| Topic 6: Enabling Co-Created Value | 8% | - Relationship management, service design, service desk practices |
| Topic 7: Guiding Principles and Foundational Concepts for Velocity | 20% | - Service-dominant logic, design thinking, complexity thinking - Ethics, safety culture, lean culture, Toyota Kata - Lean, agile, resilient, and continuous principles |
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NEW QUESTION # 30
An organization releases a new feature to five percent of its users first, monitors service behaviour and user feedback, and only then extends the release to all users.
Which type of deployment approach is this?
Answer: C
Explanation:
A canary release exposes a change to a small subset of users or infrastructure before full rollout.
This limits the blast radius of any defect, provides live feedback on real usage, and allows rapid rollback, supporting both fast development and resilient operations.
NEW QUESTION # 31
Which concept focuses on a collaborative exchange of competencies for the mutual benefit of the organizations involved?
Answer: D
Explanation:
Service-dominant logic emphasizes that value is co-created through collaboration and the exchange of competencies between organizations, ensuring mutual benefit rather than value being delivered one-way.
NEW QUESTION # 32
A financial services organization wants to adopt continuous delivery, but regulators require evidence that high-risk changes receive additional scrutiny before release.
Which is the BEST way to support both rapid delivery and regulatory expectations?
Answer: C
Explanation:
HVIT does not mean removing control. It means applying appropriate control in ways that preserve flow wherever possible. Using change models with different control paths based on risk is the best answer because it allows low-risk changes to move quickly while ensuring that high- risk changes receive the scrutiny required by regulation.
NEW QUESTION # 33
An organization's efforts to maintain high levels of availability have significantly impacted its ability to make fast and frequent changes.
Which action BEST represents how the 'availability management' practice can support both of these aims?
Answer: B
Explanation:
Site reliability engineering (SRE) techniques within the availability management practice balance availability with the need for speed and frequent change. SRE applies error budgets and automation to maintain resilience while enabling rapid delivery.
NEW QUESTION # 34
Which is the BEST example of how the 'infrastructure and platform management' practice uses the version control technique?
Answer: C
Explanation:
Managing configuration settings during a network change is the best example of version control in the context of the infrastructure and platform management practice, as version control ensures changes to configurations are tracked, reversible, and auditable.
NEW QUESTION # 35
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