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CompTIA 220-1202 Exam Syllabus Topics:

Section	Weight	Objectives
Operating Systems	28%	- Windows installation, configuration, and management 1. Command-line tools and scripting 2. Device drivers and system updates 3. File systems, partitions, and storage management 4. Windows 10/11 features and settings - Mobile operating systems 1. Android and iOS configuration 2. Mobile device management 3. App installation and security settings - macOS, Linux, and Chrome OS basics 1. Installation and navigation 2. System configuration and maintenance 3. Command-line operations
Software Troubleshooting	23%	- Operating system issues 1. System crashes and performance issues 2. Update and driver failures 3. Boot errors and startup problems - Application and security troubleshooting 1. Security-related issues and fixes 2. Installation and compatibility problems 3. Application crashes and errors - Mobile device troubleshooting 1. Performance and battery problems 2. App and OS update failures 3. Connectivity and synchronization issues
Operational Procedures	21%	- IT service management 1. Backup and recovery processes 2. Disaster recovery planning 3. Documentation and change management - Safety and compliance 1. Environmental controls 2. Privacy and regulatory compliance 3. Workplace safety procedures - Communication and professionalism 1. SLA management 2. Incident reporting 3. Customer service techniques
Security	28%	- Threats and mitigation 1. Malware types and removal 2. Data protection and disposal 3. Social engineering prevention - Security fundamentals 1. Permissions and access control 2. Authentication and authorization 3. Zero Trust concepts - Network and application security 1. Firewalls and security appliances 2. Wireless security protocols 3. Encryption technologies

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CompTIA A+ Certification Exam: Core 2 Sample Questions (Q97-Q102):

NEW QUESTION # 97
After a user installs a mobile application from an advertisement, the phone's battery dies a few hours later, and it is hot to the touch, even when not in use. Which of the following should a technician do first?

A. Contact the software developer
B. Check for unauthorized device administrators
C. Run a mobile malware scan on the phone
D. Ensure appropriate MDM policies are applied

Answer: C

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
These symptoms strongly suggest malware activity-likely from the newly installed app. The first action should be torun a malware scanto detect and isolate malicious software.
FromQuentin Docter - CompTIA A+ Study Guide:
"Signs of malware infection include rapid battery drain and overheating. The first step should be a malware scan using trusted mobile antivirus apps."

NEW QUESTION # 98
Which of the following is used to apply corporate restrictions on an Apple device?

A. App Store
B. Apple ID
C. VPN configuration
D. Management profile

Answer: D

Explanation:
An MDM (Mobile Device Management) management profile allows administrators to enforce corporate policies on Apple devices, such as restricting app installations, configuring network settings, and applying security restrictions. This profile is installed on the device and centrally managed to ensure compliance.

NEW QUESTION # 99
A network technician notices that most of the company ' s network switches are now end-of-life and need to be upgraded. What should the technician do first?

A. Document the change
B. Implement the change
C. Schedule the change
D. Approve the change

Answer: A

Explanation:
Before any change is implemented, it must bedocumentedas part of change management procedures. This ensures transparency, review, and tracking.
FromQuentin Docter - CompTIA A+ Complete Study Guide:
"Documenting a change is the first step in change management. This includes defining the scope, purpose, impact, and implementation plan before approval or scheduling."

NEW QUESTION # 100
A company discovers that clients are canceling their subscriptions and switching to a major competitor. Through exit surveys, the company discovers that a former employee logged in to their email account after resigning, downloaded a client list, and contacted the clients. Which of the following procedures should the company implement to prevent this issue from happening again?

A. Non-compete clause
B. User offboarding checklist
C. Service-level agreements
D. Acceptable use policies

Answer: B

Explanation:
A user offboarding checklist ensures that access to organizational systems, including email accounts, applications, and other resources, is revoked promptly when an employee leaves. This prevents former employees from continuing to access company data after termination or resignation.

NEW QUESTION # 101
Multiple users are reporting audio issues as well as performance issues after downloading unauthorized software. You have been dispatched to identify and resolve any issues on the network using best practice procedures.
INSTRUCTIONS
Quarantine and configure the appropriate device(s) so that the users' audio issues are resolved using best practice procedures.
Multiple devices may be selected for quarantine.
Click on a host or server to configure services.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

Answer:

Explanation:
See Explanation below for complete solution.
Explanation:
Host 2, Host 3, Host 4 , Host 5 ,Host 6, Host 7, Host 8 , Media Server - Stop All unwanted and malicious service (Persistance.j1zpxn Installer Service) from all the listed host and Media servers Refer screenshot below on the required service started/stopped on host2, same service to be started and stopped across all host servers.

A screenshot of a computer AI-

A screenshot of a computer AI-

NEW QUESTION # 102
......

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