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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Manage Field Service Mobile Application (10-15%) | 10-15% | - Configure Field Service Mobile app settings - Handle offline capabilities and synchronization - Manage mobile forms and workflows - Configure resource and technician mobile experiences |
| Topic 2: Scheduling and Dispatch (20-25%) | 20-25% | - Handle scheduling conflicts and rescheduling - Configure schedule board and board features - Configure map view and route optimization - Manage scheduling options and requirements - Optimize schedules using resource scheduling optimization - Schedule work orders using various methods |
| Topic 3: Manage Inventory and Procurement (15-20%) | 15-20% | - Handle inventory adjustments and transfers - Configure product inventory and item associations - Process purchase orders and returns - Configure warehouse and inventory settings - Manage inventory levels and stock locations |
| Topic 4: Manage Asset and Connected Field Service (5-10%) | 5-10% | - Configure IoT integrations and alerts - Implement connected field service scenarios - Manage asset IoT connections and monitoring - Process IoT alerts and work order creation |
| Topic 5: Configure Field Service (20-25%) | 20-25% | - Configure pricing, billing, and cost entities - Configure Field Service organizations and structures - Configure work order types and incident types - Set up and configure customer assets - Set up and configure resource characteristics and skills - Configure scheduling configurations and booking setup - Implement security roles and field service settings |
| Topic 6: Manage Work Orders (20-25%) | 20-25% | - Process work order inspections and recommendations - Create and manage work orders - Configure work order lifecycle and statuses - Manage work order products, services, and notes - Handle work order incidents and resolutions - Manage work order reporting and analytics |
弊社Microsoftの資料を使用すると、最短でMicrosoft Dynamics 365 Field Service Functional Consultantの最高の質問トレントを習得し、他のことを完了するための時間とエネルギーを節約できます。最も重要なのは、MB-240学習資料を安全にダウンロード、インストール、MogiExam使用できることです。製品にウイルスがないことを保証できます。それだけでなく、最高のサービスと最高のMicrosoft Dynamics 365 Field Service Functional Consultant試験トレントを提供し、製品の品質が良好であることを保証できます。そのため、購入後はお気軽にご利用ください。お金を無駄にさせません。
質問 # 202
You have configured Microsoft Dynamics 365 Customer Voice, along with Dynamics 365 Field Service.
Your manager wants to add the customer's First Name, Last Name, and Work Order Number to the survey.
In which two survey elements can you add these variables? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
正解：A、B
質問 # 203
Case Study 6 - Wingtip Toys
Background information
Company overview
Wingtip Toys is a specialist prop fabrication company specializing in animatronic dinosaur sculptures. The sculptures are assets that belong to the company. The assets are painstakingly constructed over several years using proprietary techniques and require significant capital investment.
Staff members
Wingtip Toys has five staff members:
- The Chief Executive Officer (CEO)
- The prop master
- The robotics engineer
- The robotics intern
- You, the Power Platform administrator
Employees 2, 3, and 4 are field technicians. Customers pay a surcharge for technician travel time, so the CEO requires they are diligent in marketing themselves as "Travelling" on their Field Service mobile apps as soon as they begin driving to a site.
Assets overview
Customers - such as film studios, museums, and theme parks - usually lease assets on a long- term basis. Lease agreements are sold with regular maintenance, both cosmetic and technical.
Short-term rentals are also available for specific projects at theatres, events, or for filming on location.
The CEO has recently produced a barcode for each dinosaur currently in use. The new barcode should be applied to the inside of the sculpture's mouths at the next visit.
Dinosaur sculptures
All dinosaur sculptures have been added as assets. A custom choice type column named
"Species" has been added to the main form and is manually selected when a new asset is created.
The prop master asked you to create a custom page that will allow them to browse through all current and previous dinosaur sculptures; each displaying the sculpture name, completion data, species, and a small image.
The catalog should allow the user to drill down into further information about the asset and (if applicable) the account of the customer currently renting or leasing it.
Cosmetic work orders
Overview
Cosmetic work is always performed by the prop master, created automatically via agreements and scheduled by the CEO.
The "Cosmetic maintenance" incident type currently has four related products. Two of those are field service type products and two are service task types.
Dental check-up
Within the last few months, some customers have contacted Wingtip Toys to note that a tooth or two had fallen out of the dinosaurs' mouths. This is due to wear and tear on the roaring and chewing motions that customers can trigger.
The CEO wants to add dental check-up to the "Cosmetic maintenance" incident type to allow the prop master to prevent these incidences from occurring in the future where needed. This incident type has no associated cost to the customer.
Technical work orders
Overview
Technical work can be performed by either the robotics engineer or by the robotics intern, depending on the complexity level.
When a new work order is created manually, it must be triaged by the robotics engineer before it can be scheduled. Maintenance work orders created by agreements can be scheduled without triage.
The robotics intern only uses the Field Service mobile app to view upcoming jobs, whereas the robotics engineer uses the mobile app and the model-driven app.
If the intern is performing a work order, they must wait for the engineer to review and approve the notes before they can finish their work. The CEO requires that the intern records the time they spend waiting for the engineer using the Field Service mobile app. This will help the CEO monitor whether the duration required for work orders needs to be increased.
Inspections
As the dental check-up of dinosaurs can have technical implications, the robotics engineer works with you to create an inspection, which must be completed every time the process is completed.
The following image is a draft of the "Dental Check-up" inspection:
The engineer wants the inspection to appear to the prop master in their mobile app as per the above image. However, they also need to add the scanning of the new barcode sticker.
Further, the CEO requires completed inspections to be related to the correct dinosaur as part of their service history.
Additional requirements
Natural History Museum
The prop master has a cosmetic maintenance job scheduled for tomorrow at the Natural History Museum. This is their first maintenance job for two dinosaurs on lease - a diplodocus and a carnosaur. The CEO asks you to ensure that the prop master completes the new dental check-up for both dinosaurs during the visit.
Large parts of the museum do NOT have mobile data reception, nor Wi-Fi.
Offline requirements
The engineer uses offline first to monitor both work order assigned to themselves and to their intern. No custom offline profiles have been created.
Neither the prop master nor the intern have used the Field Service app offline before. The CEO requires that they only see their own work orders.
Configuration
The CEO wants the Species value to appear as the sub-title when selecting a primary asset on the work order main form.
You need to configure a push notification for the engineer to indicate that the intern is waiting for their feedback.
Automation
The intern has just begun completing work orders on their own. Once they have completed all items and performed their inspection, they need to wait for the engineer to review their work before they can mark the job as "Completed." This give the engineer an opportunity to assess whether something additional might be required.
New programming: dance firmware update
The robotics engineer has been working on a passion project - developing a program to allow a dinosaur to perform a high-energy dance routine.
When the engineer demonstrated the results on a newly finished Baryonyx sculpture during a staff meeting, the CEO was certain that some of their existing customers would want to commission a firmware update to their dinosaurs to allow the dance program to be installed as a special service.
New sales package
The CEO names the new programming the "Dino dance" package, a new category of work which requires a new price list.
The CEO will call customers and explain the new package to them. If customers are interested, the CEO wants to create an opportunity which can be converted into a work order.
Drag and Drop Question
You need to ensure the prop master can use their mobile app when visiting the Natural History Museum.
Which five actions should you perform in sequence? To answer, move the five appropriate actions from the list of actions to the answer area. Arrange the five appropriate actions in the correct order.
正解：
解説：
質問 # 204
You are in charge of setting up the new Dynamics 365 CE Field Services environment for your company.
As the field Service Administrator, you need to configure the field service settings for work orders for your environment.
Which three work order settings can be configured by the Field Service Administrator? Each correct answer presents a complete solution.
正解：B、D、E
解説：
https://docs.microsoft.com/en-us/dynamics365/field-service/configure-default-settings
質問 # 205
DRAG DROP
You are a Dynamics 365 for Field Service administrator. Your company only uses contractors as Bookable Resources.
The contractors are not licensed Dynamics 365 users.
The scheduling team books work orders to resources based on location. The team provides you with scenarios because many resources are not showing up in the scheduling assistant.
You need to update bookable resource records based on the provided scenarios.
Which address type should you use with each scenario? To answer, drag the appropriate address type to the appropriate scenario. Each address type may be used one, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Select and Place:
正解：
解説：
Section: Configure field service applications
Explanation:
https://docs.microsoft.com/en-us/learn/modules/configure-bookable-resources-urs-dynamics-field-service/3-define-bookable-resources
質問 # 206
A customer experience manager wants to share a technician's phone number with a customer. The customer needs to be able to see the phone number in the customer experience portal and be able to communicate directly with the technician.
The customer reports that they are not able to see the phone number in the portal.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
正解：D、E
質問 # 207
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