700-805 Valid Exam Objectives - 700-805 Reliable Exam Tutorial

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Cisco 700-805 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Business Acumen	30%	- Interpret key financial terms (e.g., CAPEX, OPEX) - Describe renewal cycle and risk action planning - Evaluate products and services to meet customer goals
Topic 2: Customer Success	10%	- Define customer success - Explain customer journey & IT purchasing models
Topic 3: Customer Success Foundation	10%	- Explain recurring revenue financial implications - Describe recurring revenue financial terms - Define customer experience - Explain the stages of the customer lifecycle
Topic 4: Cisco Tools and Processes	20%	- Explain Smart Accounts & Smart Licensing - Describe CX Portfolio and deal management processes
Topic 5: Roles and Responsibilities	30%	- Describe Renewals Manager role and integration - Explain renewals tasks and success metrics

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Cisco Renewals Manager Sample Questions (Q19-Q24):

NEW QUESTION # 19
A portfolio ' s ACV Growth percent has remained flat across three consecutive renewal cycles, despite a healthy OTRR. Which expansion signal does this pattern indicate?

A. The renewal base is stable and no action is required beyond maintaining execution practices.
B. Expansion activity is limited and the account team must identify opportunities to add services.
C. Customers are utilizing current solutions and have no unmet needs driving expansion.
D. Flat ACV Growth is a lagging indicator of declining OTRR performance that will self-correct over time.

Answer: B

Explanation:
A healthy OTRR (On-Time Renewal Rate) indicates that the organization is executing renewals successfully and on schedule. However, consistently flat ACV Growth across multiple renewal cycles signals that the recurring-revenue base is being retained without meaningful expansion. The appropriate interpretation is therefore that expansion activity is insufficient, and the account team should identify opportunities to increase customer value through additional services, capabilities, or solutions.
Cisco's current Renewals Manager v2.0 blueprint positions the RM not only as a protector of recurring revenue but also as a strategic contributor to growth. It requires candidates to interpret metrics such as ACV and OTRR and to identify expansion signals within the installed base. (Cisco Learning Content) Cisco's current Partner Incentive framework reinforces this distinction. The Growth Rebate is specifically based on increases in eligible ACV bookings relative to the prior rolling four-quarter baseline. If ACV remains unchanged, the portfolio is retaining business but is not generating incremental recurring value.
(Cisco)
Option B incorrectly assumes that flat growth proves customers have no additional needs. Option C ignores the growth component of recurring-revenue management. Option D incorrectly connects flat ACV Growth with declining OTRR; these measure different dimensions of performance.
Therefore, the signal is limited expansion activity requiring additional services or solution-growth motions, making A correct.

NEW QUESTION # 20
Which case represents a risk of renewal where a mitigation analysis will help obtain a more desired outcome?

A. The health index of a customer is over expected targets with no red flags.
B. There are no open incidents 30 days before renewal dates.
C. The adoption rate is 50% under the expected level and the plan is six months before the expiration date.
D. Customer is willing to subscribe to a recommendation case to be publicly communicated.

Answer: C

NEW QUESTION # 21
What is the key implication on-time renewals have for an IT provider company?

A. improved customer satisfaction
B. no major impact if sales are on plan
C. recurring business is preserved
D. incentives will be paid

Answer: A

NEW QUESTION # 22
A high-impact technical risk is logged due to a persistent integration failure at T-120, and the assigned Systems Engineer has not provided an update in two weeks. What should the RM do?

A. Remove the affected assets from the renewal quote to bypass the integration failure.
B. Escalate to the Practice Lead with the renewal value at risk and request intervention.
C. Downgrade the risk impact score to low since the T-120 window provides sufficient time.
D. Open a Cisco TAC case on behalf of the customer to accelerate the technical resolution.

Answer: B

Explanation:
The RM should escalate the unresolved high-impact risk through the appropriate management path and clearly communicate the renewal value at risk. Cisco's current Renewals Manager v2.0 blueprint requires the RM to act as the Renewal Lead, maintain cross-functional alignment, prevent execution gaps through clear ownership, categorize technical renewal risks from early-warning indicators, and evaluate mitigation strategies.
In this scenario, the technical issue has already been identified at T-120, assigned to a Systems Engineer, and has remained without an update for two weeks. That combination indicates that the existing mitigation path is not progressing. The RM should not assume technical ownership; instead, the RM must ensure accountability and escalate when an unresolved dependency threatens renewal outcomes. Cisco's blueprint specifically emphasizes stakeholder alignment, clarity of ownership, and proactive management beginning at T-120 rather than waiting until later checkpoints.
Option A is inappropriate because opening and managing a TAC case is normally a technical/support responsibility and should follow defined ownership boundaries. Option B creates avoidable contraction rather than resolving the risk. Option C is incorrect because additional time does not reduce the impact of a persistent high-severity technical barrier.
Escalating to the Practice Lead, including the associated renewal revenue exposure, creates management visibility and enables intervention with the responsible technical resources. Therefore, D is correct.

NEW QUESTION # 23
What support should an RM take from the CSM?

A. Oversee the closure of contracts
B. Communicate new green field opportunities
C. Book customer-service briefings
D. Communicate value and the impact of Cisco solutions

Answer: C

NEW QUESTION # 24
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