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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Channel Strategy	25%	- User Groups and permissions 1. Default channels and channel management policies 2. User Group creation and management - Channel architecture design 1. Channel naming conventions and organization 2. Channel segments and cross-org channels 3. Public vs. private channel strategy
Security	18%	- Authentication and access 1. Domain verification and auto-provisioning 2. Single Sign-On (SSO) configuration - Slack security and compliance 1. Enterprise Key Management (EKM) 2. Data Loss Prevention (DLP) 3. Retention policies and export
Workflows and Integrations	12%	- Workflow Builder 1. Automate routine processes 2. Custom workflow templates - Integrations and apps 1. App management and distribution 2. Third-party integrations
Governance and Administration	20%	- Governance framework 1. Channel management policies 2. Data governance and compliance 3. Acceptable use policies - Workspace administration 1. Roles and permissions 2. Workspace settings and policies 3. Guest access management
Migration and Change Management	5%	- Adoption and enablement 1. Training and change management plans 2. Best practices for Slack adoption - Migration planning 1. Data migration strategies 2. Transition from other platforms
Discovery	20%	- Gather requirements 1. Understand business goals and collaboration needs 2. Identify current workflows and pain points - Stakeholder analysis 1. Identify key stakeholders and decision-makers 2. Conduct discovery workshops

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Salesforce Certified Slack Consultant Sample Questions (Q17-Q22):

NEW QUESTION # 17
A marketing agency is looking to improve team collaboration and project management using Slack. Which use case should be recommended to them?

A. Using only direct messages for all project-related communications
B. Encouraging clients to join all project channels to provide continuous feedback
C. Limiting Slack usage to general announcements and updates
D. Creating dedicated channels for each project to centralize communication and file sharing

Answer: D

Explanation:
Creating dedicated channels for each project allows the agency to centralize all communications, updates, and file sharing related to that project, which enhances team collaboration and project management.

NEW QUESTION # 18
In a final meeting for the Slack grid design sign-off, a client expresses concerns about the ease of adaptation for their employees. How should you address this to support the final sign-off?

A. Propose an incremental rollout plan with training sessions to assist in employee adaptation and gather feedback
B. Recommend a complete redesign of the grid based solely on employee preferences
C. Suggest ignoring employee adaptation concerns as they will diminish over time
D. Advise the client to use external training resources unrelated to Slack for employee adaptation

Answer: A

Explanation:
Addressing concerns about employee adaptation involves proposing an incremental rollout plan complemented with training sessions. This approach eases employees into the new grid design, allowing them to become familiar with it gradually, and provides opportunities to gather feedback and make adjustments if necessary.

NEW QUESTION # 19
In a medium-sized enterprise, the management team needs to assign a role to an employee who will manage user accounts and handle workspace and channel settings, but they do not want to provide access to sensitive billing information. Which role should they assign to this employee?

A. Workspace Admin
B. Workspace Owner
C. User Group Admin
D. Org Owner

Answer: A

Explanation:
Workspace Admins have the capability to manage user accounts, workspace settings, and channel settings, but they do not have access to sensitive billing information, making this role suitable for the requirement.

NEW QUESTION # 20
Your client has placed you in charge of enabling their 4000 users on Slack basics. After delivering live training, you receive a handful of questions about Slack notifications in the #slack-training channel.
What is the best approach to providing a direct response to users?

A. Post answers to the questions in the #slack-help channel with an @here mention.
B. Share a link to the relevant Slack Help center article in the #slack-training channel and mention the users who asked questions.
C. Send a direct message (DM) to each user with the answer and encourage everyone to ask you for more info directly.
D. Copy and paste the text of the help center into your training channel and pin the post.

Answer: B

Explanation:
The best approach is to share the relevant Slack Help Center article in the training channel and mention the users who asked the questions. This response is direct, scalable, and reinforces the correct support behavior.
In a 4000-user rollout, the enablement strategy must avoid creating hidden one-to-one knowledge pockets.
Sending DMs fragments the answer and prevents other learners from benefiting. Posting in a separate help channel with @here is too disruptive and moves the answer away from the training context. Copying and pasting full help content is inefficient, hard to maintain, and may become outdated. Sharing the Help Center link keeps the answer authoritative, reusable, and easy to reference. Mentioning the users who asked the questions ensures they receive the response while keeping the information visible to the broader training audience. This also trains users to rely on official resources rather than informal workaround advice.
Reference topic: Learning and Enablement - scalable end-user enablement, post-training support, official help resources, channel-based learning, and knowledge reuse.

NEW QUESTION # 21
What is the purpose of "Slack Connect"?

A. To connect Salesforce with third-party marketing tools
B. To allow external users to join internal Slack channels securely
C. To enhance internal chat security
D. To integrate Slack with external email systems

Answer: B

Explanation:
Slack Connect allows organizations to securely invite external partners, clients, or vendors to collaborate in specific Slack channels, maintaining privacy and control.

NEW QUESTION # 22
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