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SAP C-FSM-2601 Exam Syllabus Topics:

Section	Objectives
Mobile Field Service Execution	- Technician mobile application 1. Work order execution 2. Material and time recording 3. Smartforms and checklists
Planning and Dispatching	- Scheduling and optimization 1. Manual dispatching 2. Automatic scheduling
Master Data and Configuration	- Configuration settings 1. Custom fields and workflows 2. Business rules - Core master data setup 1. Customers and service objects 2. Technicians and resources
SAP Field Service Management Overview	- System architecture and components 1. SAP FSM platform overview 2. Integration with SAP ecosystem
Analytics and Reporting	- Operational reporting 1. Service performance metrics 2. Workforce productivity analysis
Integration and Extensions	- SAP integration scenarios 1. API-based extensions 2. SAP S/4HANA integration

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SAP Certified - SAP Field Service Management Sample Questions (Q21-Q26):

NEW QUESTION # 21
What is the primary benefit of the Integrated Toolchain?
Choose the correct answer.

A. Enhancing customer retention
B. Reducing customer engagement
C. Increasing marketing ROI
D. Supporting IT modernization projects

Answer: D

NEW QUESTION # 22
What characteristic is true with regards to autoscheduling?
Choose the correct answer.

A. Autoscheduling is intended to provide support to the dispatcher while manually interacting with the system while planning service jobs.
B. Autoscheduling is intended completely automate the scheduling of jobs, without the direct intervention of a dispatcher

Answer: B

NEW QUESTION # 23
The Field Service Management Connector is able to support integration with SAP systems as well as with third-party systems.
Choose the correct answer.

A. True
B. False

Answer: A

NEW QUESTION # 24
What is the most common way to create master data in FSM?
Choose the correct answer.

A. By integration with back-end systems
B. Manual creation in the Master Data module
C. By bulk upload with the Data Loader

Answer: A

NEW QUESTION # 25
Which statements are true with regards to the difference between online and offline reports?
There are three correct answers.

A. Online reports are generated in the FSM cloud and returned to the client (mobile or web).
B. The data required for an offline report can be read from either the FSM Cloud or from the FSM mobile app.
C. All data required for an online report is read from the FSM cloud.
D. Offline reports are generated by the mobile device without needing a data connection to the FSM cloud.

Answer: A,C,D

NEW QUESTION # 26
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