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Salesforce Salesforce-Certified-Administrator Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Sales and Marketing Applications12%- Sales Productivity
  • 1. Leads
  • 2. Opportunities
  • 3. Accounts and Contacts
- Marketing Features
  • 1. Campaign Influence
  • 2. Campaign Management
Topic 2: Service and Support Applications11%- Customer Support
  • 1. Knowledge
  • 2. Entitlements
  • 3. Case Management
Topic 3: Workflow and Process Automation16%- Automation Tools
  • 1. Flow Builder
  • 2. Approval Processes
  • 3. Business Process Automation
Topic 4: Productivity and Collaboration7%- Collaboration Tools
  • 1. Activities
  • 2. Chatter
  • 3. Calendar Management
Topic 5: Object Manager and Lightning App Builder20%- Page Customization
  • 1. Lightning Record Pages
  • 2. Dynamic Forms
- Object Customization
  • 1. Custom Objects
  • 2. Fields and Relationships
  • 3. Record Types
Topic 6: Configuration and Setup20%- User Interface Configuration
  • 1. App Customization
  • 2. Lightning Experience Settings
- Company Settings
  • 1. Fiscal Year Configuration
  • 2. Business Hours and Holidays
  • 3. Organization Settings
Topic 7: Data and Analytics Management14%- Analytics
  • 1. Dashboards
  • 2. Reports
- Data Management
  • 1. Import and Export Data
  • 2. Data Quality
  • 3. Duplicate Management

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Salesforce Certified Administrator Sample Questions (Q116-Q121):

NEW QUESTION # 116
The events manager at dream house realty has a hot lead from a successful open house that needs to become a contact with an associated opportunity.
How should this be accomplished from the campaign keeping the associated campaign member history?

Answer: B

Explanation:
Explanation
To create a contact and an opportunity from a lead that is associated with a campaign, and keep the campaign member history, the administrator should convert the lead from the campaign member detail page. This will automatically create a contact, an account, and an opportunity that are linked to the campaign. Deleting, cloning, or adding a contact will not preserve the campaign member history.
References:https://help.salesforce.com/s/articleView?id=sf.campaigns_leads.htm&type=5


NEW QUESTION # 117
The VP of sales at Dreamhouse Realty has requested a dashboard to visualize enterprise sales across the different teams. The key place of data is the total of all sales for the year and the progress to the enterprise sales goal.
What dashboard component will effectively show this number and the proximity to the total goal as a single value?

Answer: C

Explanation:
Explanation
A gauge component shows a single value along with its percentage of a total value within predefined ranges using colors (red-yellow-green). It is useful for showing key performance indicators (KPIs) such as total sales amount and progress towards sales goal. References:
https://help.salesforce.com/s/articleView?id=sf.dashboards_gauge_component_type.htm&type=5


NEW QUESTION # 118
An administrator is on a tight deadline to create dashboards for the sales and marketing teams at AW Computing.
What should the administrator do to meet the deadline without increasing the budget?

Answer: D


NEW QUESTION # 119
Sales reps at Ursa Major Solar are having difficulty managing deals. The leadership team has asked administrator to help sales reps prioritize and close more deals.
the administrator configure to help with these issues?

Answer: A


NEW QUESTION # 120
Once an opportunity reaches the negotiation stage at cloud kicks, The Amount fields becomes required for sales users. Sales managers need to be able to move opportunities inti this stage without knowing the amount.
How should the administrator require this field during the negotiation stage for sales users but allow their managers to make changes?

Answer: D

Explanation:
Explanation
To require the Amount field during the negotiation stage for sales users but allow their managers to make changes, the administrator should configure a validation rule that checks if the user profile is not a sales manager, the stage is negotiation, and the amount is blank. This will prevent sales users from saving the record without entering an amount, but allow sales managers to doso. Making the field required for all users will not meet the requirement. Creating a formula field or assigning the administrator profile to the managers will not affect field requirement.
References:https://help.salesforce.com/s/articleView?id=sf.validation_rules_overview.htm&type=5


NEW QUESTION # 121
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