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| Section | Objectives |
|---|---|
| Topic 1: Indicators and Data Sources | - Indicator configuration
|
| Topic 2: Dashboards and Widgets | - Performance Analytics dashboards
|
| Topic 3: Performance Analytics Fundamentals | - Key concepts of Performance Analytics
|
| Topic 4: Goals and Thresholds | - Target setting and tracking
|
| Topic 5: Administration and Implementation | - System configuration
|
>> ServiceNow CIS-PA Training Material <<
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NEW QUESTION # 41
Choose 2 options.
Which variables are used in aPerformance Analytics scriptwithout being defined in theFieldslist?
Answer: D,F
Explanation:
In Performance Analytics scripted indicators, certainsystem-provided variablesare automatically available without being explicitly defined in the Fields list. The variablesscore_startandscore_endrepresent thestart and end timestampsof the reporting period for which the indicator score is being calculated. These variables are essential for time-aware calculations and historical accuracy.
Fields such as sys_created_on and sys_updated_on must be explicitly added to the Fields list if they are used in scripts. collection_job_start and collection_job_end are not available script variables in indicator calculations. ServiceNow documentation clearly identifies score_start and score_end as built-in variables available to Performance Analytics scripts, making optionsB and Fthe correct answers.
NEW QUESTION # 42
Which role allows forcreating Indicators and DashboardsbutnotmanagingData Collection jobs or Indicator Sources?
Answer: C
Explanation:
ThePA Contributorrole is designed for users who create and configureIndicators, Breakdowns, and Dashboards, but who should not have administrative control overdata collection jobs, indicator sources, or system-level analytics settings.
PA Admin has full control, including job and source management. PA Data Collector is focused on executing collection jobs only. PA Power User is primarily for analysis and dashboard consumption rather than content creation. ServiceNow documentation defines PA Contributor as the correct role for content creation without administrative privileges, making optionBcorrect.
NEW QUESTION # 43
What determines thecolor of the scorein aScore widget?
Answer: A
Explanation:
In ServiceNow Platform Analytics, thecolor of the score displayed in a Score widgetis determined by the Indicator's relationship to its targetin combination with theDirection setting(Maximize or Minimize) of the Indicator. This behavior is part of the KPI evaluation logic and is consistent across dashboards and KPI Details.
When an indicator has a defined target, Platform Analytics compares thecurrent scoreagainst that target.
Based on whether the indicator is configured tomaximize(higher is better) orminimize(lower is better), the platform automatically assigns a visual status-such as green (on track), yellow (warning), or red (off track).
This status directly controls thecolor of the score valueshown in the widget.
Chart colors, field styles, or widget-specific settings donotinfluence the score color. Those options may affect line charts or visual styling, but not KPI status coloring. ServiceNow documentation clearly states that KPI status and score coloring are driven bytarget evaluation logic, makingoption Athe correct and verified answer.
NEW QUESTION # 44
Which scenario requires ascripted Breakdown Mapping?
Answer: B
Explanation:
Ascripted Breakdown Mappingis required when there isno direct field relationshipbetween the Indicator source data and the Breakdown source table. In such cases, standard field mapping cannot resolve how indicator records should be categorized, so a script is needed to programmatically determine the correct breakdown value.
Mapping to a Sys ID field (option B) is supported through standard mappings. Database views (option C) can still be mapped if fields are accessible. Dot-walked fields (option D) are commonly supported without scripting. According to ServiceNow Platform Analytics documentation, scripted mappings are specifically intended forcomplex or indirect relationships, making option A the correct answer.
NEW QUESTION # 45
What is the purpose of aBreakdown Source?
Answer: B
Explanation:
ABreakdown Sourcedefines how data isclassified into distinct breakdown elementsfor analysis. It identifies the table and field (or script) used to generate the unique values-such as categories, priorities, assignment groups, or buckets-that segment indicator scores.
Default element filters are configured on the Breakdown, not the Breakdown Source. Indicators are linked to Breakdowns through Breakdown Mappings, not selected at the source level. While bucket-based sources support non-categorical data, their core purpose remains identifying unique breakdown elements. ServiceNow documentation emphasizes that the Breakdown Source is responsible for definingwhere breakdown values come from and how they are identified, making option C the correct answer.
NEW QUESTION # 46
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