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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Health Cloud Analytics and Reporting | 15% | - Utilize Health Cloud for operational insights - Configure Health Cloud reports and dashboards - Implement clinical analytics |
| Topic 2: Provider Relationship Management | 15% | - Implement provider search and matching - Configure provider network management - Manage referral management |
| Topic 3: Patient Engagement and Clinical Operations | 30% | - Configure patient timelines and milestones - Manage clinical encounters and assessments - Configure patient management workflows - Implement care plans and care teams |
| Topic 4: Health Cloud Basics and Administration | 20% | - Manage Health Cloud permissions and sharing - Configure Health Cloud settings and custom metadata - Explain the capabilities of Health Cloud |
| Topic 5: Clinical Data Model and Interoperability | 20% | - Configure clinical objects and relationships - Explain interoperability and FHIR integration - Understand the clinical data model |
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NEW QUESTION # 65
A provider wants to set up a Contact Center leveraging Health Cloud to enable its patients to set up appointments, get answers to their billing questions, and update their plan information.
Which group of people should a consultant work with to identify pain points and define project requirements?
Answer: A
Explanation:
To identify pain points and define project requirements for setting up a Contact Center leveraging Health Cloud, a consultant should work with the following group of people:
(Persona) Contact Center agent: This is the end user who interacts with patients through phone calls, emails, chats, or other channels. The Contact Center agent needs to have access to patient information, appointment scheduling, billing inquiries, plan updates, and other tasks in Health Cloud. The consultant should work with the Contact Center agent to understand their needs, challenges, and expectations from the system.
(Stakeholder) Salesforce administrator: This is the person who configures and maintains the Health Cloud system for the Contact Center. The Salesforce administrator needs to set up user profiles, permissions, page layouts, workflows, reports, dashboards, and other features in Health Cloud. The consultant should work with the Salesforce administrator to understand the technical requirements, limitations, and best practices for setting up the system.
(Stakeholder) Integration architect: This is the person who designs and implements the integration between Health Cloud and other external systems, such as EHRs, billing systems, or third-party applications. The integration architect needs to ensure that data is exchanged securely and accurately between Health Cloud and other systems. The consultant should work with the integration architect to understand the integration requirements, challenges, and solutions for the system. General physician, Marketing Cloud administrator, Care coordinator, Tableau developer or MuleSoft developer are not relevant people for this use case.
NEW QUESTION # 66
An administrator is configuring security for a patient list.
Health Cloud Accredited Professional
Which three considerations should the administrator take into account to ensure proper access to the list?
Choose 3 answers
Answer: B,C,D
NEW QUESTION # 67
A provider would like to create Salesforce reports to analyze patient outcomes and patient referrals.
Which three steps should a consultant recommend as part of the reporting setup to ensure the provider can view this report appropriately?
Choose 3 answers
Answer: A,B,D
Explanation:
To ensure a provider can create and view Salesforce reports analyzing patient outcomes and referrals, the following steps are required:
A . Create custom report types for clinical objects.
Health Cloud clinical data (e.g., patient outcomes, referrals, care plans) resides in custom objects.
To report on them, you must create custom report types.
D . Enable the enhanced Analytics for Healthcare setting in Setup.
This setting provides preconfigured reports and dashboards tailored for healthcare, such as referrals, utilization, and outcomes reporting.
E . Assign appropriate permissions to internal users.
Providers need the correct Health Cloud and reporting permissions to access and run these reports.
Without appropriate object-level and FLS permissions, reports won't display the necessary data.
Why not the others?
B . Leverage the Patient Referral Management unmanaged package - Referral management is now native in Health Cloud. The unmanaged package was used in early versions but is deprecated and not recommended.
C . Adjust template care management reports and dashboards - These are useful but do not provide referral and outcome reporting by themselves. Customization and proper report type setup are still required.
Salesforce Health Cloud Reference:
* Salesforce Health Cloud Implementation Guide - Reports and Dashboards:
"Enable Enhanced Analytics for Healthcare to access out-of-the-box reports and dashboards for referrals, utilization management, and patient outcomes."
"Create custom report types for Health Cloud clinical objects to extend reporting capabilities."
"Ensure users have the appropriate object and field permissions to run reports.
NEW QUESTION # 68
Which Permission Set Licenses are required to utilize and access Health Cloud feature and functionalities? (Choose two)
Answer: A,D
Explanation:
According to the Health Cloud Implementation Guide, the two permission set licenses that are required to utilize and access Health Cloud features and functionalities are Health Cloud and Health Cloud Permission Set License. Health Cloud is a base license that enables access to Health Cloud objects and tabs. Health Cloud Permission Set License is an add-on license that enables access to Health Cloud Lightning components and pages. Health Cloud for Community, Health Cloud Platform, and Health Cloud Standard are not valid permission set licenses for Health Cloud.
NEW QUESTION # 69
Which add-on license enhances Health Cloud to allow you to highlight times when a patient is most likely to attend an appointment ?
Answer: B
Explanation:
Einstein Analytics Predictions is an add-on license that enhances Health Cloud to allow you to highlight times when a patient is most likely to attend an appointment. It uses machine learning to analyze historical data and generate predictions based on various factors2. Einstein Vision, Einstein Bots, and Einstein Activity Capture are not related to this use case.
NEW QUESTION # 70
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