Latest CIPS L5M9 Exam Pattern, New L5M9 Test Questions

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CIPS L5M9 Exam Syllabus Topics:

SectionObjectives
Understand the design of operations management systems- Analyse the design of goods and services
  • 1. Product and service design considerations
  • 2. Design for sustainability and lifecycle
- Analyse the design of processes and capacity
  • 1. Process types and layouts
  • 2. Capacity planning strategies
Understand the concept and scope of operations management- Analyse the role and activities of operations management in organisations
  • 1. Definitions of operations and operations management
  • 2. The extent of operations management in organisations
  • 3. Operations management in different types of organisations
- Critically assess the objectives and strategies of operations management
  • 1. From implementing to supporting to driving strategy
  • 2. Top down and bottom up perspectives of operations strategy
  • 3. Order qualifying and order winning objectives
  • 4. The performance objectives of operations management (quality, speed, dependability, flexibility and cost)
  • 5. The stages of development of operations strategy
Understand planning and control in operations management- Analyse forecasting and demand management
  • 1. Forecasting methods
  • 2. Demand management approaches
- Analyse inventory planning and control
  • 1. Inventory models and systems
  • 2. Just-in-time and lean principles
- Analyse capacity planning and control
  • 1. Scheduling techniques
  • 2. Aggregate planning
Understand the improvement of operations management- Analyse quality management and improvement
  • 1. Quality management approaches (TQM, Six Sigma)
  • 2. Statistical process control
- Analyse operations improvement strategies
  • 1. Continuous improvement (Kaizen)
  • 2. Benchmarking techniques
  • 3. Lean operations and waste reduction

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CIPS Operations Management Sample Questions (Q13-Q18):

NEW QUESTION # 13
The DMAIC Methodology includes five phases, what are these?

Answer: B

Explanation:
1 is the correct answer. DMAIC stands for define, measure, analyse, improve, control. It's a common methodology applied in Six-Sigma. P.137


NEW QUESTION # 14
Building redundancy into operational procedures increases what for an organisation? Select TWO

Answer: A,B

Explanation:
the correct answers are costs and reliability. 'Building in redundancy' means having a backup for if something goes wrong. An example is in a hospital where there is a main electricity server, but if this breaks, there is a backup generator which can power the building. In IT, you may have a back-up hard-drive for if you lose your data. Having a backup will incur additional costs, but it also improves reliability. P.101


NEW QUESTION # 15
In an organisation that uses Quality Assurance to ascertain whether a product meets the needs of a customer, which of the following are you likely to find?

Answer: D

Explanation:
In Quality Assurance you'll find staff proactively checking products for defects. P.116 explains the difference between Quality Assurance and TQM. The other three options are what you would find as part of TQM. The easy way to remember the difference is that QA is reactive - its about checking the products for defects once they're made, and TQM is about creating processes so that defects don't happen in the first place.


NEW QUESTION # 16
Little Joy Ltd is a large company with several functional departments. Below are details of four departments. For each, you must decide which functional area of the business the department is, as well as the SERVQUAL Gap that each Department Lead is concerned with.
Department 1: This department is concerned with the creation of products. The products are created in line with BS EN 716-1 and undergo vigorous tests before they leave the factory. Many customers are unaware of the additional costs of testing to BS EN 716-1 and complain about the price of this product line.
Department 2: Other departments of the business are internal customers of this functional area and approach the Department Lead when they require something to be bought. Often the internal customers have unrealistic expectations of the timescales involved in the process and the Department Lead spends a lot of time explaining lead times and logistics.
Department 3: This functional area creates the budgets for the company and emails these to the Department Leads at the beginning of every quarter. Due to the complexity of the documents, other functional areas of the business often don't understand the information provided.
Department 4: This area of the business is concerned with revenue, which has recently slumped. The Department Lead is conducting market surveys to find out the reason for this.
Complete the table below by listing the Functional Area of the business, and the corresponding SERVQUAL Gap.
Each response should only be used once: procurement, finance, sales, production, satisfaction gap, delivery gap, standards gap, communication gap.

Which of the following will you put into box 1?

Answer: C

Explanation:
The correct answers are as follows:


NEW QUESTION # 17
Which improvement theory follows the maxim of 'don't automate, obliterate'?

Answer: B

Explanation:
The correct response is BRP- Business Process Re-engineering. The quote is from Michael Hammer. BRP is about finding better ways of processing, by taking everything apart and putting it back together again in a more efficient and effective way. See p.86.


NEW QUESTION # 18
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