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Cisco 820-605 Exam Overview:

Certification Vendor:	Cisco
Exam Name:	Cisco Customer Success Manager
Exam Number:	820-605
Certificate Validity Period:	3 years
Exam Price:	$250 USD
Exam Format:	Multiple-choice
Real Exam Qty:	55-65
Related Certifications:	Cisco Customer Success Manager Specialist
Exam Duration:	90 minutes
Passing Score:	Variable (750-850 / 1000 Approx.)
Available Languages:	English
Sample Questions:	Cisco 820-605 Sample Questions
Exam Way:	Online (Pearson VUE)
Pre Condition:	No formal prerequisites, but foundational knowledge of Cisco customer success methodologies is recommended
Official Syllabus URL:	https://www.cisco.com/site/us/en/learn/training-certifications/certifications/customer-success-manager/exams-and-training.html

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Cisco 820-605 exam is a computer-based exam that consists of 60-70 multiple-choice questions. 820-605 exam duration is 90 minutes, and candidates must score at least 70% to pass the exam. 820-605 exam can be taken at any Pearson VUE testing center worldwide or online through the Pearson VUE online proctoring service.

Cisco 820-605 exam is ideal for professionals in customer success management, including account managers, customer success managers, and customer support professionals. 820-605 Exam covers a range of topics, including customer success management fundamentals, customer success planning, customer success measurement and reporting, and customer success operations.

Cisco Customer Success Manager Sample Questions (Q139-Q144):

NEW QUESTION # 139
Refer to the exhibit.

Which action should the Customer Success Manager take to improve the health index of Company A?

A. Analyze annual recurring revenue growth, renewal rates of other products, and timeliness of bill pay.
B. Observe net promoter scores and how likely the customer is to recommend the products to someone else.
C. Provide recommendations for training or suggest new features based on data analysis.
D. Perform a marketing campaign and share the roadmap of new products.

Answer: C

Explanation:
To improve the health index of Company A, the Customer Success Manager should focus on the areas where the scores are low. Given that Company A has a low Utilization Score, providing recommendations for training could help increase product usage. Additionally,suggesting new features that align with the company's needs, based on data analysis, could enhance the perceived value of the product and improve the Health Index. References: Cisco Customer Success Manager documentation and best practices recommend focusing on training and feature adoption as key strategies for improving customer health scores and overall satisfaction.

NEW QUESTION # 140
An external customer case study is being created. Drag and drop the contents which show value from the left onto the right. Not all content choices are used.

Answer:

Explanation:

NEW QUESTION # 141
Refer to the exhibit.

What is the problem with this RACI example?

A. Too many people are accountable for this task.
B. Every task should have four people consulted.
C. No one has multiple roles.
D. More stakeholders should be involved.

Answer: A

NEW QUESTION # 142
Refer to the exhibit.

The graph shows a customer with a software product and highlights the number of paid-for licenses (shown with the orange line) and the number of users actively using the product (shown with the blue line). Which statement about the customer is true?

A. The customer's usage is too low to correctly measure the chance of their retention
B. The customer's usage has seen a recent decline and the chance of them churning will be higher
C. The customer has a high probability to renew and will include an expanded opportunity
D. The customer has increased usage, which shows a strong indicator of renewal

Answer: B

Explanation:
The graph indicates that while the number of licenses purchased by the customer has remained constant, the number of active users has significantly declined after a peak in June. This suggests that the customer's engagement with the product is decreasing, which could lead to a higher risk of churn as the value perceived from the product diminishes. References: Customer engagement and retention strategies often highlight the importance of monitoring active usage as a key indicator of customer satisfaction and likelihood of renewal.

NEW QUESTION # 143
A large university has deployed a new IT solution designed to improve the overall student and staff experience.
Which approach to measure success is the best?

A. Twice yearly student and staff surveys with two questions related to IT
B. Combination of tailored surveys and IT tools-based metrics
C. Implement staff Super Users to provide feedback
D. Measure the number of complaints raised by students

Answer: D

Explanation:
Explanation/Reference:

NEW QUESTION # 144
......

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