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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Weight	Objectives
ITIL Service Value System	25%	- Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support - Continual Improvement - Governance - Purpose and components of the Service Value System
ITIL Guiding Principles	15%	- Collaborate and promote visibility - Think and work holistically - Optimize and automate - Keep it simple and practical - Focus on value - Progress iteratively with feedback - Start where you are
Key Concepts of ITIL 4	15%	- Partners and suppliers - Information and technology - Value streams and processes - Organizations, people and culture
ITIL Practices	25%	- Service Management Practices: Availability, Change, Incident, Problem, Service Request, SLM, etc. - General Management Practices: Continual Improvement, Information Security, Relationship, Supplier, etc. - Technical Management Practices: Monitoring & Event, Release, Deployment, etc.
Key Concepts of Service Management	20%	- Products and services - Value, outcomes, costs and risks - Service relationships: service providers, consumers, stakeholders

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EXIN ITIL 4 Foundation Sample Questions (Q375-Q380):

NEW QUESTION # 375
Which statement about 'continual improvement' is CORRECT?

A. Everyone in the organization is responsible for some aspects of 'continual improvement'
B. All improvement ideas should be logged in a single 'continual improvement register'
C. 'Continual improvement' should have minimal interaction with other practices
D. A single team should carry out 'continual improvement' across the organization

Answer: A

NEW QUESTION # 376
Which step of the continual improvement model includes baseline assessments?

A. What is the vision?
B. Did we get there?
C. Where do we want to be?
D. Where are we now?

Answer: D

NEW QUESTION # 377
Which will NOT be handled as a service request?

A. The degradation of a service
B. A complaint about a support team
C. The replacement of a toner cartridge
D. The provision of a laptop

Answer: A

NEW QUESTION # 378
Which practice needs the right culture to be embedded across the entire organization?

A. Service request management
B. Change enablement
C. Continual improvement
D. Service level management

Answer: C

NEW QUESTION # 379
Which describes a CORRECT approach to change authorization?

A. Normal changes are typically implemented as service requests and authorized by the service desk
B. Emergency changes should be authorized by as many people as possible to reduce risk
C. Changes included in the change schedule are pre-authorized and do not need additional authorization
D. Normal changes should be assessed and authorized before they are deployed

Answer: D

NEW QUESTION # 380
......

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