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| Section | Weight | Objectives |
|---|---|---|
| Implement | 30% | - Configure OmniStudio components - Implement integrations and APIs - Customize features and objects - Install and configure Health Cloud - Set up security and access controls - Build reports and dashboards |
| Discovery | 20% | - Gather functional and technical requirements - Define capabilities from use cases - Identify customer personas and stakeholders |
| Design | 25% | - Plan security, compliance, and reporting - Define integration and migration strategies - Design solutions using best practices - Model healthcare entities and data structures |
| Deploy | 25% | - Operate and maintain Health Cloud solutions - Plan pre-deployment and post-deployment activities - Manage mobile capabilities |
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NEW QUESTION # 87
Bloomington Caregivers is implementing Health Cloud to reduce manual processes for its Contact Center agents. To help streamline caller authentication, the company plans to leverage out- of-the-box Health Cloud features.
Which Health Cloud feature should a consultant recommend the company use in this scenario?
Answer: C
Explanation:
Out-of-the-box caller authentication in Health Cloud is primarily supported through Identity Verification Flow Templates. These flow templates are designed to help organizations comply with HIPAA and other regulatory requirements by standardizing the caller verification process for contact center agents.
Step-by-Step Reference:
Health Cloud provides Identity Verification Flow Templates that streamline the authentication of callers, reducing manual processes and ensuring regulatory compliance.
Extract:
"Use the Health Cloud Identity Verification Flow Templates to verify a caller's identity based on information you select, such as date of birth, phone number, or other criteria." (Source: Administer Health Cloud) These templates can be deployed as standard flows and easily customized for the organization's authentication requirements.
Extract:
"Leverage out-of-the-box Identity Verification Flow Templates to quickly set up and deploy identity verification processes in your contact center." (Source: Administer Health Cloud - Identity Verification) This approach is preferred over FlexCards, OmniScripts, or ad-hoc processes, as it provides a compliant and guided experience.
NEW QUESTION # 88
Bloomington Caregivers want to offer its patients remote monitoring to bring data from patient devices into Health Cloud. Which set of records should an administrator populate to implement this functionality?
Answer: B
Explanation:
Remote Client Monitoring (RCM) in Health Cloud requires Code Sets (standard LOINC/SNOMED codes), Units of Measure (e.g., mmHg, bpm), Care Metric Targets (patient threshold goals), and Care Observations (incoming device telemetry readings). From an implementation perspective, the configuration should use delivered Health Cloud and Salesforce mechanisms first, preserving standard relationships, security enforcement, and upgrade compatibility while limiting custom code to cases where declarative capabilities are insufficient. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach. This approach also keeps the solution aligned with the standard Agentforce Health data and process model, which is important for maintainability, reporting, interoperability, and consistent user access. In practical terms, the consultant should configure and validate the selected elements (Code Sets, Units of Measure, Care Metric Targets, Care Observations) against the scenario ' s acceptance criteria and confirm that the intended users can access the underlying records and functionality.
Study Guide references/topics:Implement - Agentforce Health architecture and implementation
NEW QUESTION # 89
An administrator for Health Cloud wants to ensure that the files in their full sandbox instance are encrypted.
Which encryption solution supports the encryption of files in this scenario?
Answer: C
Explanation:
Step-by-Step Explanatio n:
Requirement:
Encrypt files in a full sandbox instance.
Salesforce Shield Platform Encryption:
Provides encryption of files and attachments at rest across Salesforce environments (including sandboxes).
"Use Shield Platform Encryption to encrypt files and attachments stored in Salesforce, including those in sandbox environments."
- Salesforce Shield Platform Encryption Guide
Other Options:
Classic Encryption: Only encrypts a limited set of standard fields, not files or attachments.
Salesforce Data Mask: Masks data for sandbox use, but does not encrypt files for runtime.
Industry Data Security: Not a Salesforce product for file encryption.
Reference:
Shield Platform Encryption Guide
NEW QUESTION # 90
Bloomington Caregivers has set up Health Cloud and needs to analyze patient referrals through Salesforce reports and dashboards. Which Health Cloud unmanaged package should a consultant recommend to deliver a prebuilt dashboard and reports?
Answer: A
Explanation:
Salesforce delivers an unmanaged extension package titled ' Health Cloud Reports for Patient Referral Management ' which includes out-of-the-box dashboards and reports for referral conversion and tracking.
From an implementation perspective, the configuration should use delivered Health Cloud and Salesforce mechanisms first, preserving standard relationships, security enforcement, and upgrade compatibility while limiting custom code to cases where declarative capabilities are insufficient. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach. This approach also keeps the solution aligned with the standard Agentforce Health data and process model, which is important for maintainability, reporting, interoperability, and consistent user access. In practical terms, the consultant should configure and validate the selected elements (Health Cloud Reports for Patient Referral Management) against the scenario ' s acceptance criteria and confirm that the intended users can access the underlying records and functionality.
Study Guide references/topics:Implement - Agentforce Health architecture and implementation
NEW QUESTION # 91
A healthcare provider with multiple clinics and specialties is struggling to manage its appointment scheduling process efficiently. Patients are experiencing long wait times on the phone and want to leverage selfservice options. Which three Health Cloud capabilities should a consultant recommend configuring to provide a solution to improve patient satisfaction?
Answer: A,B,D
Explanation:
To enable patient self-service scheduling across clinics and specialties, Experience Cloud hosts the patient portal, Provider Search allows filtering physicians by location and specialty, and Intelligent Appointment Management (IAM) handles the appointment booking engine. Provider Search uses healthcare-specific provider and facility relationships so users can search by criteria such as specialty, location, network, and practice attributes. Intelligent Appointment Management coordinates appointment discovery and booking and can use Salesforce Scheduler or an external scheduling system as the scheduling engine. From a solution- design perspective, the selection fits the requirement because it uses the Health Cloud capability or data model that directly represents the business need, rather than introducing a parallel custom structure or a feature intended for a different stage of the patient, member, provider, or payer lifecycle. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach.
Study Guide references/topics:Design - Provider Search; Intelligent Appointment Management
NEW QUESTION # 92
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