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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionWeightObjectives
Predictive Engagement (GPE) Implementation45%- Agent experience and real-time insights
- Optimization and continuous improvement
- Setup and configuration basics
- Defining customer segments and engagement strategies
- Creating and managing action maps
Predictive Routing (GPR) Implementation40%- Performance monitoring and reporting
- Configuration and setup of GPR
- Data preparation and model training
- Testing, validation, and deployment
- Getting started and prerequisites
AI Fundamentals in Genesys Cloud CX15%- Core AI concepts for customer engagement
- AI architecture and integration within Genesys Cloud CX
- Overview of Predictive Engagement (GPE) and Predictive Routing (GPR)

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q116-Q121):

NEW QUESTION # 116
How are past visitor interactions shown in the Journey Timeline?
Response:

Answer: B


NEW QUESTION # 117
Which types of events can contribute to a visitor's journey record in Genesys Predictive Engagement?
Response:

Answer: C


NEW QUESTION # 118
Which two insights can an agent gain from a visitor's interaction history?
(Choose two)
Response:

Answer: A,B


NEW QUESTION # 119
Unoffered actions are actions that neither qualify nor are offered to website visitors.
Response:

Answer: B


NEW QUESTION # 120
What type of data does Genesys Predictive Routing primarily evaluate to make routing decisions?
Response:

Answer: A


NEW QUESTION # 121
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