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The CIS-ITSM certification exam is an industry-recognized credential that demonstrates proficiency in ServiceNow IT service management. CIS-ITSM exam covers a range of topics, including incident management, problem management, change management, service catalog management, and service level management, among others. CIS-ITSM Exam is designed to test the candidate's knowledge and ability to apply ServiceNow IT service management best practices in a real-world environment.

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ServiceNow CIS-ITSM certification exam covers various topics related to IT Service Management, including Incident Management, Problem Management, Change Management, Configuration Management, Service Level Management, Service Catalog, and Service Portal. CIS-ITSM Exam also covers topics related to ServiceNow platform administration, such as user and group management, access control, and reporting.

ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q138-Q143):

NEW QUESTION # 138
A company wants to incorporate a third-party web service to set the Address fields when an Account is inserted, if they have not already been set.
What is the optimal way to achieve this?

A. Create a Process, call an Apex @future(callout=true) method from it, and make the callout from that Apex method.
B. Create a Process, call an Apex @InvocableMethod from it, and make the callout from that Apex method.
C. Create an after insert trigger, call an @future(callout=true) method from it, and make the callout from that Apex method.
D. Create an after insert trigger, call an Apex @InvocableMethod method from it, and make the callout from that Apex method.

Answer: C

NEW QUESTION # 139

Consider the above trigger intended to assign the Account to the manager of the Account's region.
Which two changes should a developer make in this trigger to adhere to best practices? (Choose two.)

A. Move the Region__c query to outside the loop.
B. Remove the last line updating accountList as it is not needed.
C. Use a Map to cache the results of the Region__c query by Id.
D. Use a Map accountMap instead of List accountList.

Answer: C,D

NEW QUESTION # 140
Which of the following links can be used in order to customize the Caller sys_popup view in the incident form?

A. https://<<your instance name>>.service-now.com/sys_user.do?sysparm_view=sys_popup
B. https://<<your instance name>>.service-now.com/user.do?sysparm_view=sys_popup
C. https://<<your instance name>>.service-now.com/caller.do?sysparm_view=sys_popup
D. https://<<your instance name>>.service-now.com/incident.do?sysparm_view=sys_popup

Answer: A

NEW QUESTION # 141
The requested item table is extended directly from the task table

A. False
B. True

Answer: B

NEW QUESTION # 142
Incident management includes limited functionality for what advanced reporting capability?

A. KPl Reports
B. Performance Analytics
C. Analytics Dashboards
D. Machine Learning Metrics

Answer: B

NEW QUESTION # 143
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