ITIL-4-HVITファンデーション & ITIL-4-HVIT資格認定試験

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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Section	Objectives
Topic 1: Understand the digital product lifecycle in terms of the ITIL operating model	- Digital product lifecycle and value streams 1. Designing and delivering digital products 2. Operating and improving digital products
Topic 2: Understand how ITIL practices contribute to high-velocity IT	- Key ITIL practices for high-velocity environments 1. Service validation and testing 2. Architecture management 3. Deployment management 4. Business analysis 5. Information security management
Topic 3: Understand the importance of the ITIL guiding principles in a high-velocity IT environment	- Applying ITIL guiding principles 1. Focus on value 2. Optimize and automate
Topic 4: Understand concepts regarding the high-velocity nature of digital enterprises	- Understand the concepts of high-velocity IT 1. The characteristics of high-velocity IT 2. Digital technology and digital organizations
Topic 5: Understand how to contribute to achieving value with digital products	- Value creation in high-velocity IT 1. Customer and stakeholder value 2. Feedback loops and continual improvement

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Peoplecert ITIL 4 Specialist: High-Velocity IT 認定 ITIL-4-HVIT 試験問題 (Q105-Q110):

質問 # 105
A newly-formed site reliability engineering (SRE) team is focused on increasing the resilience of IT systems. The team is investigating tooling options that can be used to diagnose issues and automate operational responses.
Which practice would BEST help this team?

A. Monitoring and event management
B. Service continuity management
C. Infrastructure and platform management
D. Software development and management

正解：A

解説：
Monitoring and event management best supports an SRE team aiming to increase resilience, as it provides the tools to detect, diagnose, and respond to issues automatically, reducing downtime and improving system reliability.

質問 # 106
An organization sells products which have rapidly-changing features and functionality. The organization has always taken a traditional approach to development and deployment, aiming to deliver products with full functionality after extensive requirements analysis. The organization's sales and revenues have recently decreased.
Which technique would be MOST BENEFICIAL for the organization to adopt?

A. Cost of delay
B. Minimum viable products
C. A/B testing
D. Return on Investment (ROI)

正解：B

質問 # 107
A project team was under pressure to create a minimum viable product as part of a new online banking service. The functionality was tested but errors have occurred in the live environment and these might impact customer retention rates.
Which practice has activities to help protect the organization from these errors?

A. Service continuity management
B. Problem management
C. Deployment management
D. Business analysis

正解：B

解説：
Problem management includes activities to identify and address the underlying causes of errors in the live environment, helping protect the organization from recurring issues that could negatively affect customer retention.

質問 # 108
Which TWO are characteristics of the service value system within a digital operating model?
1. There are dedicated value streams for each product
2. High performance value co-creation is a part of the culture
3. The service consumer owns the service provider resources
4. A narrow band of visibility is part of the service's design

A. 2 and 3
B. 1 and 4
C. 3 and 4
D. 1 and 2

正解：D

解説：
The service value system in a digital operating model emphasizes collaboration, shared responsibility, and value co-creation between service providers and consumers. A key characteristic is fostering a culture of high performance where value is jointly created rather than delivered in isolation. It also reflects closer alignment and integration between providers and consumers, supporting shared accountability for outcomes rather than strict ownership boundaries.

質問 # 109
An IT department has reduced its lead time for releasing application changes by using continuous integration/continuous delivery (CI/CD). However, there are still delays, particularly at the start of projects as developers wait for environments to be created.
How can the 'deployment management' practice be utilized to minimize these delays?

A. By authorizing multiple application deployments per day
B. By using ChatOps to improve collaboration during deployment
C. By automating the deployment of infrastructure
D. By using blameless post-mortems to identify ways to improve deployments

正解：C

解説：
The deployment management practice can minimize delays by automating the deployment of infrastructure, ensuring that development environments are provisioned quickly and consistently, which removes bottlenecks at the start of projects.

質問 # 110
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