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Salesforce Nonprofit-Cloud-Consultant Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Program and Service Delivery15%- Explain the data model for programs
  • 1. Service delivery and client management
  • 2. Programs, program engagements, and program cohorts
- Configure and implement program management
  • 1. Manage program benefits
  • 2. Track client services and outcomes
Topic 2: Fundraising20%- Explain the data model and functionality for fundraising
  • 1. Manage Opportunities and Recurring Donations
  • 2. Manage Campaigns and Campaign Members
  • 3. Understand Gift Entry and processing
- Configure and implement fundraising features
  • 1. Matching gifts
  • 2. Donation rollups and soft credits
Topic 3: Marketing and Engagement12%- Design and implement engagement strategies
  • 1. Audience segmentation
  • 2. Email marketing journeys
- Explain Marketing Cloud Account Engagement (formerly Pardot) integration concepts
  • 1. Lead scoring and grading
  • 2. Engagement Studio
Topic 4: Implementation Strategies and Best Practices20%- Identify the appropriate solution for a given scenario
  • 1. When to use declarative vs. custom solutions
  • 2. When to use standard objects vs. NPSP objects
- Design and implement solutions for common nonprofit business processes
  • 1. Configure volunteer management
  • 2. Configure program and event management
  • 3. Configure donor management
Topic 5: Analytics and Reporting15%- Explain reporting and dashboard strategies
  • 1. Fundraising reports
  • 2. Program and volunteer reports
- Configure and implement reports and dashboards
  • 1. NPSP reports and dashboards
  • 2. Custom report types
Topic 6: Domain Expertise10%- Explain the Salesforce Nonprofit Success Pack (NPSP) architecture
  • 1. Understand relationships and affiliations
  • 2. Understand Account and Contact models (Individual vs. Household accounts)
- Explain the nonprofit landscape and Salesforce solutions
  • 1. Understand basic nonprofit terminology
  • 2. Identify key use cases for Nonprofit Cloud
Topic 7: Constituent Engagement8%- Explain strategies for constituent engagement
  • 1. Manage events
  • 2. Manage volunteers
- Configure and implement constituent management
  • 1. Household and organizational relationships
  • 2. Affiliations

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Salesforce Certified Nonprofit Cloud Consultant Exam Sample Questions (Q26-Q31):

NEW QUESTION # 26
A consultant is working on a data migration to NPSP that includes tens of millions of records across many objects. The migration needs to take place over a weekend to minimize system downtime.
What should the consultant recommend?

Answer: A


NEW QUESTION # 27
A nonprofit has asked a consultant to configure Lightning Record Pages to optimize the user interface.
Which two resources should the consultant use to ensure the nonprofit staff are up to date on the latest Salesforce platform features and best practices?
Choose 2 answers

Answer: A,D


NEW QUESTION # 28
A nonprofit organization uses Nonprofit Cloud for Fundraising. The organization wants to track the relationships between board members and major donors.
Which object should the organization use for this use case?

Answer: A


NEW QUESTION # 29
A nonprofit organization needs an audit trial of metadata changes over time and the ability to develop, test, and a release project independent of other projects in development. Which development model should be chosen?

Answer: C


NEW QUESTION # 30
A nonprofit wants to integrate its existing proprietary event management system with Salesforce. The nonprofit wants to automatically send event and attendee data from its external system and create Campaigns and Campaign Members in Salesforce on a daily basis.
What should the consultant recommend?

Answer: D

Explanation:
Explanation
https://www.freecram.com/question/Salesforce.Nonprofit-Cloud-Consultant.v2021-01-10.q37/a-nonprofit-organ


NEW QUESTION # 31
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