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| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 Field Service Functional Consultant |
| Exam Number: | MB-240 |
| Exam Price: | $165 USD |
| Available Languages: | English, German, Spanish, Italian, Portuguese (Brazil), Japanese, Chinese (Simplified), French |
| Passing Score: | 700 (out of 1000) |
| Real Exam Qty: | 40–60 |
| Related Certifications: | Microsoft Certified: Dynamics 365 Customer Engagement Functional Consultant Associate |
| Exam Format: | Drag-and-drop, Build list, Active screen, Case studies, Multiple choice |
| Exam Duration: | 120 minutes |
| Certificate Validity Period: | 1 year (renewable via free assessment on Microsoft Learn) |
| Recommended Training: | Microsoft Learn: Dynamics 365 Field Service Learning Path Instructor-led Training: Dynamics 365 Field Service Functional Consultant |
| Exam Registration: | Pearson VUE Registration Microsoft Learn Exam Registration |
| Sample Questions: | Microsoft MB-240 Sample Questions |
| Exam Way: | Online proctored or Onsite at authorized test centers |
| Pre Condition: | No mandatory prerequisites; recommended experience: 1–2 years working with Dynamics 365 Field Service, understanding of field service processes, resource management, and service lifecycle |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/exams/mb-240/ |
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Microsoft MB-240 certification exam covers a wide range of topics, including configuring and managing the Field Service application, managing resources and work orders, managing inventory and purchasing, configuring and managing agreements, and managing customer assets. Candidates are also tested on their ability to integrate Field Service with other Dynamics 365 applications, such as Sales and Customer Service. MB-240 exam consists of 40-60 multiple choice and multiple response questions and must be completed within 150 minutes.
Microsoft MB-240 Exam is designed for individuals who wish to become Dynamics 365 Field Service Functional Consultants. As a certification exam, MB-240 is intended to validate the candidate’s knowledge and skills in implementing, configuring, and managing Dynamics 365 Field Service solutions. MB-240 exam also tests the candidate’s ability to communicate with stakeholders, manage resources, and collaborate with other teams.
NEW QUESTION # 12
Drag and Drop Question
You company wants to enable their sales managers to use agreements by making it an integral part of their sales life cycle.
You need to enable agreements to be used with Microsoft Dynamic 365 Sales process from Lead to Order.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of steps to the answer area and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION # 13
Your organization uses the Microsoft Dynamics 365 Field Service solution to perform inspections on customer assets.
Recently, technicians made changes to the service task and completed the inspection again. The analytics team reports that they are unable to get the responses in this instance.
You need to troubleshoot the issue.
Which two actions should you perform to fix this issue? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Answer: A,C
NEW QUESTION # 14
Drag and Drop Question
Your company wants to use Microsoft Dynamics 365 Customer Voice to obtain feedback on their customers' on-site service experience.
You need to create an alert based on the survey results.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION # 15
You are a Dynamics 365 for Field Service Dispatcher.
You need to use the schedule board to find resources for a work order. The work order can be completed by any resource who has the correct piece of equipment and who is available at 9:00 A.M during a selected week.
Which four steps must you take, in sequence, to successfully implement this capability within the schedule board? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation
NEW QUESTION # 16
Litware, Inc. designers sometimes have to schedule an experienced technician and trainee to go out to a customer's home to take measurements.
One of their customers, wants a kitchen and bathroom remodel completed during the same timeframe. The customer has asked for Litware, Inc. to have both measurements completed at the same time.
Currently, Litware, Inc. does not any technicians with both kitchen remodeling and bath remodel skills.
Litware, Inc. wants to use the new Quick Book functionality to schedule multiple resources to this work order.
Which five actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation:
NEW QUESTION # 17
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