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| Section | Objectives |
|---|---|
| Understand the design of operations management systems | - Analyse the design of processes and capacity
|
| Understand the concept and scope of operations management | - Analyse the role and activities of operations management in organisations
|
| Understand planning and control in operations management | - Analyse capacity planning and control
|
| Understand the improvement of operations management | - Analyse operations improvement strategies
|
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NEW QUESTION # 38
In what circumstances would an organisation use a Fishbone diagram?
Answer: A
Explanation:
A fishbone diagram is used to map causes and effects. Therefore option 2 is correct. It's also known as a 'Cause and Effect Diagram' or an 'Ishikawa Diagram'. You can find an example of one on p.129
NEW QUESTION # 39
A bread factory is introducing a 'Poka yolk' methodology to reduce defects. What will be the focus of this?
Answer: A
Explanation:
Poka Yolk is about reducing human / user errors. This is from p.134
NEW QUESTION # 40
Managing the supply chain, inventory and the implementation of Lean processes fall under which category of activity of the Operational Process?
Answer: C
Explanation:
This is delivery as these activity relate to ensuring the goods get to the final customer. See p.51
NEW QUESTION # 41
When conducting a Failure Mode and Effective Analysis (FMEA) which system could be used to show risks to a business's operations? Select TWO
Answer: A,B
Explanation:
an FMEA is very similar to a risk assessment- it looks at potential failures and the likelihood and severity that these have on an organisation. In order to figure out which failures would have the biggest impact on a business, you'd give the failure a score for likelihood and a score for severity. This would be on a scale 1-10. You can then go one step further and use a RAG system (Red Amber Green) to denote which of the failures are severe (Red e.g. scores over 8) and which are not severe (Green e.g. scores under 2). The textbook does mention scales but doesn't mention the RAG system. However RAG is mentioned in other modules and should be a concept you're familiar with. The other two answers are clearly wrong- ABC Analysis is about categorising inventory and colour coding is not a recognised system and would be different for each organisation. P.99
NEW QUESTION # 42
Little Joy Ltd is a large company with several functional departments. Below are details of four departments. For each, you must decide which functional area of the business the department is, as well as the SERVQUAL Gap that each Department Lead is concerned with.
Department 1: This department is concerned with the creation of products. The products are created in line with BS EN 716-1 and undergo vigorous tests before they leave the factory. Many customers are unaware of the additional costs of testing to BS EN 716-1 and complain about the price of this product line.
Department 2: Other departments of the business are internal customers of this functional area and approach the Department Lead when they require something to be bought. Often the internal customers have unrealistic expectations of the timescales involved in the process and the Department Lead spends a lot of time explaining lead times and logistics.
Department 3: This functional area creates the budgets for the company and emails these to the Department Leads at the beginning of every quarter. Due to the complexity of the documents, other functional areas of the business often don't understand the information provided.
Department 4: This area of the business is concerned with revenue, which has recently slumped. The Department Lead is conducting market surveys to find out the reason for this.
Complete the table below by listing the Functional Area of the business, and the corresponding SERVQUAL Gap. Each response should only be used once: procurement, finance, sales, production, satisfaction gap, delivery gap, standards gap, communication gap.
Which of the following will you put into box 7?
Answer: B
Explanation:
The correct answers are as follows:
NEW QUESTION # 43
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