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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
ITIL Practices Overview	- General management practices (e.g., continual improvement, risk management) - Technical management practices (e.g., deployment management, infrastructure and platform management) - Service management practices (e.g., incident management, service desk, change enablement)
Key Concepts of Service Management	- Products and services relationship - Value and value co-creation - Organizations, service providers, service consumers
Four Dimensions of Service Management	- Organizations and people - Partners and suppliers - Value streams and processes - Information and technology
ITIL Service Value System (SVS)	- Governance - Opportunity, demand, and value - Continual improvement - Service value chain - Guiding principles

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EXIN ITIL 4 Foundation Sample Questions (Q289-Q294):

NEW QUESTION # 289
What is a cause, or potential cause, of one or more incidents?

A. An incident
B. A problem
C. A workaround
D. A configuration item

Answer: B

NEW QUESTION # 290
Identify the missing word in the following sentence:
A service is a means of enabling value co-creation by facilitating [?] that customers want to achieve, without the customer having to manage specific costs and risks.

A. outcomes
B. outputs
C. utility
D. warranty

Answer: A

NEW QUESTION # 291
What should remain constant within an organization, even when the organizations objectives change?

A. Service offerings
B. Guiding principles
C. Outputs
D. Outcomes

Answer: B

NEW QUESTION # 292
When should a full risk assessment and authorization be carried out for a standard change?

A. At least once a year
B. Each time the standard change is implemented
C. When an emergency change is requested
D. When the procedure for the standard change is created

Answer: D

NEW QUESTION # 293
Which is the BEST example of a standard change?

A. The implementation of a critical software patch in response to a vendor security issue
B. The replacement of a component in response to a major incident
C. The review and authorization of a change requested by a customer
D. The installation of a software application in response to a service request

Answer: D

NEW QUESTION # 294
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