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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
Service Management Key Concepts	- Service Relationships - Value and Value Co-creation - Service Offerings
ITIL Service Value System (SVS)	- Continual Improvement - Practices Overview - Guiding Principles - Service Value Chain - Governance
The Four Dimensions of Service Management	- Value Streams and Processes - Organizations and People - Partners and Suppliers - Information and Technology

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EXIN ITIL 4 Foundation Sample Questions (Q156-Q161):

NEW QUESTION # 156
What is recommended by the guiding principle 'progress iteratively with feedback'?

A. An assessment of how all the parts of an organization will affect an improvement initiative
B. An improvement initiative that is broken into a number of manageable sections
C. A current state assessment that is carried out at the start of an improvement initiative
D. The identification of all interested parts at the start of an improvement initiative

Answer: B

NEW QUESTION # 157
Which guiding principle considers how the steps of a process can be performed as efficiently as possible?

A. Optimize and automate
B. Think and work holistically
C. Start where you are
D. Focus on value

Answer: A

NEW QUESTION # 158
Which is a responsibility of a customer within the service level management process?

A. Supply good or services
B. Agree Service level targets
C. Negotiate third party contracts
D. Measure service availability

Answer: B

NEW QUESTION # 159
Which TWO are inputs to the service value system?
1. Demand
2. Products
3. Value
4. Opportunity

A. 2 and 3
B. 3 and 4
C. 1 and 2
D. 1 and 4

Answer: D

NEW QUESTION # 160
Which statement BEST describes a service request?

A. A generic description for the many types of request for change (RFC) that are received by the IT organization
B. A request from a customer for a new service
C. A high priority RFC from a senior manager
D. A generic description for the many different types of demands that are placed upon the IT organization by the users

Answer: D

NEW QUESTION # 161
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