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Salesforce OmniStudio-Consultant Exam Syllabus Topics:

SectionObjectives
Topic 1: Omnistudio Fundamentals- Platform Configuration & Licensing
  • 1. License requirements and permission sets
    • 2. Upgrade models and runtime considerations
      - Omnistudio Concepts & Architecture
      • 1. Managed Package Runtime vs Standard Runtime
        • 2. Omnistudio solution overview and use cases
          • 3. FlexCards, OmniScripts, Integration Procedures, DataRaptors
            Topic 2: Integration & Data Management- Data and Integration Patterns
            • 1. External system integration concepts
              • 2. Integration Procedures and Data Mappers
                Topic 3: Solution Design & Consulting- Industry Solution Design
                • 1. Design scalable and maintainable Omnistudio solutions
                  • 2. Industry scenarios (telco, energy, healthcare, public sector)
                    - Requirements Analysis
                    • 1. Selecting appropriate Omnistudio tools for use cases
                      • 2. Evaluating business requirements, risks, and constraints

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                        Salesforce Certified OmniStudio Consultant Sample Questions (Q195-Q200):

                        NEW QUESTION # 195
                        A company has an existing OmniScript that agents use to create new billing accounts. It currently has three steps to capture the required information:
                        * Step 1: account name and legal number
                        * Step 2: billing cycle and monthly due date
                        * Step 3: email and telephone number
                        After each step, a DataRaptor is used to update the account information in Salesforce.
                        Following best practices, which two improvements can the consultant recommend for this OmniScript?
                        Choose 2 answers

                        Answer: A,C

                        Explanation:
                        When designing OmniScripts, the best practices that should be followed to optimize performance and user experience are:
                        Use a single DataRaptor to save the information: Instead of using multiple DataRaptors to update the account information after each step, it is better to use a single DataRaptor at the end of the OmniScript to save all the information at once. This reduces the number of database operations and improves performance.
                        Combine the three steps into one step: Instead of having three separate steps to capture the required information, it is better to combine them into one step with a simple layout. This reduces the number of page transitions and improves user experience.
                        The suggestions that are not best practices are:
                        Create a reusable OmniScript for this process: This may not be necessary if the process is specific to creating new billing accounts and not used by other OmniScripts. Creating a reusable OmniScript may add complexity and maintenance overhead.
                        Configure the save for later property: This may not be useful if the process is short and simple and does not require the user to resume it later. Configuring the save for later property may add unnecessary storage and retrieval logic.


                        NEW QUESTION # 196
                        A business plans to implement new tools for their call center agents to increase efficiency and improve customer experience. The business needs to reduce new agent ramp-up time. During the discovery phase of the project, the business identifies the following requirements for the project:
                        * Easy access to frequent processes
                        * "At a glance" dashboards of customer information
                        * Lists of customer bills, which are stored on an external system
                        Which two FlexCard benefits should the consultant highlight when presenting a proposed solution?
                        Choose 2 answers

                        Answer: A,C

                        Explanation:
                        The two FlexCard benefits that the consultant should highlight when presenting a proposed solution are:
                        Display different actions based on context and Display a 360° view of the customer. FlexCards can display different actions based on context, such as data values or user roles. The consultant can use this feature to show only relevant actions for each customer situation, such as scheduling an inquiry call with an agent if the customer satisfaction is low. FlexCards can also display a 360° view of the customer, by showing data from multiple sources in one card format. The consultant can use this feature to show important customer information at a glance, such as billing issues, account status, etc


                        NEW QUESTION # 197
                        A company is beginning their first project using Calculation Procedures & Matrices. The developers on the tea are concerned about learning the new tool and how they will test their calculation procedures. The consultant recommends that they use the built-in simulator.
                        In this scenario, what benefit should the consultant highlight to the developer team?

                        Answer: C


                        NEW QUESTION # 198
                        Which three use cases should be implemented using Calculation Procedures and matrices?
                        Choose 3 answers

                        Answer: A,C,D

                        Explanation:
                        Explanation
                        Calculation Procedures & Matrices are used to perform complex calculations based on input data and predefined rules. They are suitable for use cases that involve pricing, rating, scoring, or eligibility determination. Therefore, the use cases that should be implemented using Calculation Procedures & Matrices are:
                        * Use a house's address, size, and age of the building to determine an insurance premium. (This involves rating based on multiple factors)
                        * Use location and past usage to determine the monthly cost for an energy product. (This involves pricing based on variable inputs)
                        * Use risk factors for an insured item to determine different insurance product options. (This involves scoring and eligibility based on criteria) The use cases that should not be implemented using Calculation Procedures & Matrices are:
                        * Use rules to determine eligible insurance products based on a house's address and age of the building.
                        (This can be done using Business Rules Engine or OmniScript logic)
                        * Use the product color and capacity to determine the price of a product. (This can be done using simple formulas or lookup tables)


                        NEW QUESTION # 199
                        Which OmniStudio tool creates a Chatter post and sends to a Chatter feed?

                        Answer: D


                        NEW QUESTION # 200
                        ......

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