ITILFND_V4復習過去問、ITILFND_V4無料試験

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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: ITIL Service Value System	25%	- Continual Improvement - Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support - Purpose and components of the Service Value System - Governance
Topic 2: ITIL Practices	25%	- Service Management Practices: Availability, Change, Incident, Problem, Service Request, SLM, etc. - General Management Practices: Continual Improvement, Information Security, Relationship, Supplier, etc. - Technical Management Practices: Monitoring & Event, Release, Deployment, etc.
Topic 3: Key Concepts of Service Management	20%	- Value, outcomes, costs and risks - Service relationships: service providers, consumers, stakeholders - Products and services
Topic 4: ITIL Guiding Principles	15%	- Start where you are - Keep it simple and practical - Think and work holistically - Focus on value - Collaborate and promote visibility - Optimize and automate - Progress iteratively with feedback
Topic 5: Key Concepts of ITIL 4	15%	- Value streams and processes - Information and technology - Partners and suppliers - Organizations, people and culture

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EXIN ITIL 4 Foundation 認定 ITILFND_V4 試験問題 (Q13-Q18):

質問 # 13
Which two statements about an organization's culture are CORRECT?
1. It is created from shared values based on how it carries out its work
2. It is determined by the type of technology used to support services
3. It should be based on the culture of prospective suppliers
4. It should be based on the objectives of the organization

A. 2 and 3
B. 1 and 2
C. 1 and 4
D. 3 and 4

正解：C

質問 # 14
What includes governance as a component?

A. The service value system
B. The guiding principles
C. The service value chain
D. Practices

正解：A

質問 # 15
Which is an objective of the design coordination process?

A. To produce service design packages and ensure they are handed over to service transition
B. To gather and document new service level requirements from the customer
C. To document the initial structure and relationship between services and customers
D. To assess and evaluate all changes and their impact on service designs

正解：A

質問 # 16
Which statement about Service Asset and Configuration Management (SACM) is FALSE?

A. SACM maintains an accurate and complete configuration management system (CMS)
B. The scope of SACM includes management of the complete lifecycle of every configuration item (CI)
C. Configuration baselines and versions are produced by SACM
D. All changes to Cis are authorized by SACM

正解：C

質問 # 17
Which statement BEST describes the value of the service transition stage to the business?

A. It supports the creation of a catalogue of services?
B. It results in higher volumes of successful change
C. It leads to gradual and continual improvement in service quality
D. It ensures the production of more successful service designs

正解：B

質問 # 18
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