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ServiceNow CIS-ITSM Exam Syllabus Topics:

Topic	Details
Topic 1	Primary application components (Script Includes, Business Rules, etc.) State model and default process flow
Topic 2	Implementation solutions that work in conjunction with baseline application functionality Integration capabilities
Topic 3	Functionality and features added or changed in the current release Key Performance Indicators and Benchmarks

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ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q136-Q141):

NEW QUESTION # 136
What is the module name that is used to access configuration base items?

A. Base Items > Configuration
B. Configuration > Base Items
C. CMDB > Base Items
D. Configuration Items > Base Items

Answer: B

NEW QUESTION # 137
Universal Containers wants to use a Customer Community with Customer Community Plus licenses so their customers can track how many containers they are renting and when they are due back. Many of their customers are global companies with complex Account hierarchies, representing various departments within the same organization.
One of the requirements is that certain community users within the same Account hierarchy be able to see several departments' containers, based on a junction object that relates the Contact to the various Account records that represent the departments.
Which solution solves these requirements?

A. An Apex Trigger that creates Apex Managed Sharing records based on the junction object's relationships.
B. A Visualforce page that uses a Custom Controller that specifies without sharing to expose the records.
C. A Custom List View on the junction object with filters that will show the proper records based on owner.
D. A Custom Report Type and a report Lightning Component on the Community Home Page.

Answer: C

NEW QUESTION # 138
Which organizational role is responsible for the the overall administrative capabilities of a portfolio?

A. Portfolio Manager
B. Service Manager
C. Service Owner
D. Portfolio Owner

Answer: A

Explanation:
Answer B aligns with the baseline ServiceNow implementation: B. Portfolio Manager. Service Portfolio Management organizes services and service offerings through lifecycle phases, taxonomy, ownership, commitments, and catalog publication. Portfolio governance distinguishes strategic service definitions from operational CMDB relationships and from the transactional Service Catalog used to request goods and services. The Portfolio Manager manages the portfolio-level structure and performance across services and their offerings. This role works above an individual Service Owner and evaluates the Service Portfolio - > Service - > Service Offering hierarchy. The remaining choices are not the best fit. A. Service Manager; C.
Portfolio Owner; D. Service Owner. Those alternatives represent different configuration layers or operational purposes and do not satisfy the requirement as directly as the selected answer. For implementation work, favor the baseline property, role, policy, model, record type, or automation mechanism before introducing custom scripts. That approach preserves upgrade compatibility, keeps process ownership explicit, and matches the configuration patterns emphasized throughout the CIS-ITSM curriculum. Study Guide Topics:
Service Portfolio Management; baseline configuration; roles and access; lifecycle and automation behavior.

NEW QUESTION # 139
Which of the following roles can delete a change?

A. change_manager
B. itil_admin
C. None of the listed answers
D. itil

Answer: B

NEW QUESTION # 140
The Problem table is extended from what table?

A. Problem Task
B. Outage
C. Major Incident
D. Incident
E. Task

Answer: E

NEW QUESTION # 141
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