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Microsoft MB-280 Exam Syllabus Topics:

SectionObjectives
Configure Dynamics 365 Customer Experience applications- Configure model-driven apps
  • 1. App navigation and sitemap configuration
    • 2. Forms, views, and dashboards customization
      - Customize user experience
      • 1. Business rules and business process flows
        • 2. Command bar customization
          Manage Dataverse and customer data- Data management
          • 1. Duplicate detection and data quality
            • 2. Data import and export
              - Dataverse data model
              • 1. Columns and data types
                • 2. Tables and relationships
                  Configure automation and integrations- Integration scenarios
                  • 1. Plugin and extension overview
                    • 2. Integration with other Dynamics 365 apps
                      - Power Platform automation
                      • 1. Power Automate flows for Dynamics 365
                        • 2. Business process automation scenarios
                          Implement security and governance- Field and record security
                          • 1. Access control and sharing rules
                            • 2. Field-level security profiles
                              - Security model
                              • 1. Business units and teams
                                • 2. Security roles and privileges

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                                  Microsoft Dynamics 365 Customer Experience Analyst Sample Questions (Q86-Q91):

                                  NEW QUESTION # 86
                                  Your organization recently implemented Dynamics 365 Sales. Sales representatives report that duplicate leads are being added, making it difficult to know which record to update.
                                  The sales representatives still need the ability to add duplicate records when necessary, but want a simple way to receive a warning when a potential duplicate is being entered.
                                  What should you do?

                                  Answer: B


                                  NEW QUESTION # 87
                                  A company manufactures widgets. Widgets can be sold in the following ways:

                                  The company discovers that customers want to buy widgets individually.
                                  You need to add a unit named Each.
                                  What should you do?

                                  Answer: A

                                  Explanation:
                                  In Dynamics 365 Sales, unit groups define how products are sold in different quantities. The base unit is the smallest unit of measure in a unit group. Since customers now want to buy widgets individually, the smallest unit (Each) should be set as the base unit for all other units (Box, Case, and Pallet).


                                  NEW QUESTION # 88
                                  You have opportunities that have values in multiple currencies. You manually update currency exchange rates once per month.
                                  You need to ensure that currency values are accurately reported.
                                  When is the new currency exchange rate applied to the opportunity records?

                                  Answer: C

                                  Explanation:
                                  In Dynamics 365, when you update currency exchange rates, those rates are applied during the scheduled system jobs that calculate rollup fields.
                                  Specifically, if you have rollup fields related to opportunities that depend on currency values, the new exchange rates will be reflected when the calculate rollup field system job for the relevant tables runs.


                                  NEW QUESTION # 89
                                  You are creating a business process flow named "Onboard new pet" to support onboarding of new clients for a pet care business.
                                  A partially completed business process flow is shown in the following exhibit.
                                  Use the drop-down menus to select the answer choice that completes each statement based on the information presented in the exhibit.
                                  NOTE: Each correct selection is worth one point.

                                  Answer:

                                  Explanation:


                                  NEW QUESTION # 90
                                  You install LinkedIn Sales Navigator into Dynamics 365 Sales.
                                  The company wants to automatically populate the LinkedIn Profile for the lead contact when following up on a lead.
                                  You need to configure the system.
                                  What should you do?

                                  Answer: A


                                  NEW QUESTION # 91
                                  ......

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