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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic	Details
Topic 1	Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.
Topic 2	High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.
Topic 3	Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.
Topic 4	Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.
Topic 5	ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q10-Q15):

NEW QUESTION # 10
Which is an example of results-based measurement and reporting?

A. Tracking the number of unresolved incidents over a period of time
B. Documenting the time taken to resolve incidents
C. Measuring and reporting the customer satisfaction with closed incidents
D. Logging the total number of incidents raised by customers

Answer: C

NEW QUESTION # 11
A service provider is planning a major change to its services and the way it delivers them. The project will include many changes to the working practices of staff. The service provider expects resistance to these changes and would like to manage communication in a sensitive way.
Which is the MOST appropriate approach?

A. Use instant messaging for both communicating and receiving feedback to ensure a quick response for all affected staff
B. Use a mix of communication methods and ensure that any feedback received is shared openly on a public forum
C. Use a mix of communication methods and ensure that a feedback mechanism is included that allows anonvmitv to be retained
D. Send an email to the affected staff and ensure that as much detail as possible is included

Answer: C

NEW QUESTION # 12
A development and operations team experienced a major service outage during a release. After recovery, senior leaders want to understand what happened and prevent recurrence, but they also want to avoid a blame culture that discourages openness.
Which approach is BEST?

A. Suspend the staff involved until the investigation is complete
B. Limit the review to technical logs only
C. Escalate the issue directly to supplier management
D. Conduct a blameless post-mortem focused on learning

Answer: D

Explanation:
A blameless post-mortem supports learning, transparency, and continual improvement without creating fear.
In HVIT environments, organizations need fast learning loops and honest reporting, especially after failures.
People are more likely to share important evidence and contributing factors when they know the goal is improvement, not punishment.
A damages psychological safety. C ignores important human and process factors. D may be useful only if a supplier contributed, but it does not describe the best general response. The strongest answer is B.

NEW QUESTION # 13
A software development team works in a heavily-regulated organization that is undergoing a digital transformation. The team carried out a pilot to demonstrate that CI/CD could significantly reduce the lead time for making quality changes. Although impressed with the results, the organization ' s leadership team has concerns and is unwilling to support the use of CI/CD until their concerns are addressed.
Which are the TWO MOST LIKELY reasons for the leadership team's concerns?
* The pilot did not adequately address governance, risk, and compliance issues
* The organization is focused on innovation and lead time is not a priority
* Leaders desire smaller, more frequent, and more reliable deployments
* The company's policies require that Dev, testing and Ops are separated duties

A. 1 and 4
B. 1 and 2
C. 3 and 4
D. 2 and 3

Answer: A

Explanation:
In a heavily regulated organization, leadership concerns about CI/CD usually center on control, compliance, segregation of duties, auditability, and policy alignment. That makes statement 1 highly likely: the pilot may have proven speed and quality improvements without fully addressing governance, risk, and compliance expectations. Statement 4 is also highly likely because many regulated environments maintain formal separation between development, testing, and operations responsibilities.
Statement 2 is unlikely, because the scenario specifically says the pilot reduced lead time for quality changes, which leadership found impressive. Statement 3 describes a likely desired outcome of CI/CD, not a reason for resistance.

NEW QUESTION # 14
How can a service provider BEST improve its use of the ' capacity and performance management ' practice to achieve more ' resilient operations ' ?

A. By providing warranty requirements to the software development team
B. By managing knowledge about live products and services
C. By providing a common approach for investigating the causes of incident
D. By assessing improvement opportunities to reduce technical debt

Answer: D

Explanation:
Resilient operations in HVIT depend not only on reacting to incidents but also on improving the underlying health of products and services. Technical debt directly affects system performance, scalability, maintainability, and stability. Assessing opportunities to reduce technical debt strengthens capacity and performance over time.
A is more closely linked to problem management. B aligns more with knowledge management. D may help by clarifying expectations, but it is less direct than actively identifying and removing structural weaknesses that harm performance and resilience.
HVIT encourages continual improvement and proactive investment in system health, not only short-term fixes. That makes C the most appropriate answer.
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NEW QUESTION # 15
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