CIPS L5M9 Marvelous Latest Test Labs

The Operations Management (L5M9) practice questions (desktop and web-based) are customizable, meaning users can set the questions and time according to their needs to improve their discipline and feel the real-based exam scenario to pass the CIPS L5M9 Certification. Customizable mock tests comprehensively and accurately represent the actual L5M9 certification exam scenario.

CIPS L5M9 Exam Syllabus Topics:

SectionObjectives
Topic 1: Operations Management Concepts- Definition and scope of operations management
  • 1. Role of operations in supply chain efficiency and effectiveness
    • 2. Operations as transformation process (input–transformation–output)
      - Performance objectives of operations
      • 1. Quality
        • 2. Speed
          • 3. Dependability
            • 4. Flexibility
              • 5. Cost
                Topic 2: Operations Strategy and Performance- Operations strategy development
                • 1. Top-down vs bottom-up strategy perspectives
                  • 2. Stages of operations strategy evolution
                    - Order winners and order qualifiers
                    • 1. Competitive positioning through operations capability
                      Topic 3: Quality and Reliability Management- Total Quality Management (TQM)
                      • 1. Quality assurance vs total quality
                        - Failure prevention and recovery
                        • 1. Failure measurement and impact
                          • 2. Failure Mode and Effects Analysis (FMEA)
                            • 3. Maintenance strategies and reliability improvement
                              Topic 4: Operations Processes and Systems- Four Vs of operations
                              • 1. Variation in demand
                                • 2. Variety
                                  • 3. Visibility
                                    • 4. Volume
                                      - Process design and analysis
                                      • 1. Types of operations: manufacturing and services
                                        • 2. Input–transformation–output model
                                          Topic 5: Performance Improvement in Operations- Performance measurement and benchmarking
                                          • 1. Setting performance targets
                                            • 2. Benchmarking techniques
                                              - Continuous improvement approaches
                                              • 1. Process improvement methodologies
                                                • 2. Business process re-engineering

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                                                  CIPS Operations Management Sample Questions (Q63-Q68):

                                                  NEW QUESTION # 63
                                                  According to the Taguchi Loss Function there are two types of costs incurred when there is an issue with quality. What are these?

                                                  Answer: D

                                                  Explanation:
                                                  The correct answer is private costs and social costs. Private costs include internal costs to the business (such as downtime, loss of staff/ money etc) and social costs affect the community and environment. P.133


                                                  NEW QUESTION # 64
                                                  One of the main differences between Business Process Re-Engineering and Kaizen is that Kaizen is more expensive, is this true?

                                                  Answer: B

                                                  Explanation:
                                                  Firstly, the sentence is False- BPR is more expensive than Kaizen- so discount options 1 and 2. Between 3 and 4, 4 is incorrect as BPR is quick and doesn't involve everyone. Kaizen is slow and involves everyone. Differences between BPR and Kaizen are on p.90 of the study guide.


                                                  NEW QUESTION # 65
                                                  Below are details of 4 local manufacturing companies. For each company you must decide what the main objective is for the organisation and what layout their manufacturing plant has. Company 1: This company creates large, delicate products which are hard to move. The main aim of the company is to stand out from competitors due to the superior level of materials used and by using the latest forms of technology to create the items.
                                                  Company 2: This company produces 72 different items and has designated zones within its premises for the creation of each item. The zones are organised based on the technology used and some products may be passed between different zones to be completed. The company creates many different items in response to changing customer demands, with many product lines only lasting a single season.
                                                  Company 3: Company 3 creates one product which flows along a single production line, with staff members adding to the product on four different occasions. The company must produce a high volume of this singular product in order to break even. Therefore, there is always a steady flow of items through the plant and it is important there is no stoppage in production.
                                                  Company 4: This company produces small batches of products, as and when they are ordered by customers. Due to uncertainty in demand, a high profit margin is added to the cost of each item. Teams in the factory are grouped into different areas depending on the technological process they are using.
                                                  Complete the table below by listing the objective criteria and plant layout for each company. Each response should only be used once: flexibility, speed, quality, cost, functional layout, cell layout, product layout, fixed-position layout

                                                  Which of the following will you put into box 1?

                                                  Answer: A

                                                  Explanation:
                                                  The correct answers are as follows:


                                                  NEW QUESTION # 66
                                                  In which industry would scheduling, health and safety and quality control be key focuses of operations processes?

                                                  Answer: A

                                                  Explanation:
                                                  The correct response is Construction. Out of those listed, it is the one most concerned with Health and Safety. This is from p.64


                                                  NEW QUESTION # 67
                                                  Little Joy Ltd is a large company with several functional departments. Below are details of four departments. For each, you must decide which functional area of the business the department is, as well as the SERVQUAL Gap that each Department Lead is concerned with.
                                                  Department 1: This department is concerned with the creation of products. The products are created in line with BS EN 716-1 and undergo vigorous tests before they leave the factory. Many customers are unaware of the additional costs of testing to BS EN 716-1 and complain about the price of this product line.
                                                  Department 2: Other departments of the business are internal customers of this functional area and approach the Department Lead when they require something to be bought. Often the internal customers have unrealistic expectations of the timescales involved in the process and the Department Lead spends a lot of time explaining lead times and logistics.
                                                  Department 3: This functional area creates the budgets for the company and emails these to the Department Leads at the beginning of every quarter. Due to the complexity of the documents, other functional areas of the business often don't understand the information provided.
                                                  Department 4: This area of the business is concerned with revenue, which has recently slumped. The Department Lead is conducting market surveys to find out the reason for this.
                                                  Complete the table below by listing the Functional Area of the business, and the corresponding SERVQUAL Gap.
                                                  Each response should only be used once: procurement, finance, sales, production, satisfaction gap, delivery gap, standards gap, communication gap.

                                                  Which of the following will you put into box 1?

                                                  Answer: D

                                                  Explanation:
                                                  The correct answers are as follows:


                                                  NEW QUESTION # 68
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