ITIL-4-CDS Ressourcen Prüfung - ITIL-4-CDS Prüfungsguide & ITIL-4-CDS Beste Fragen

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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

Section	Objectives
Introduction to Create, Deliver and Support	- Core concepts of service value streams 1. Service value system integration 2. Value streams and workflows
Information and Technology	- Supporting technologies 1. Service management technologies 2. Automation and tool integration
Value Stream Design and Development	- Designing service value streams 1. Customer journey mapping 2. Service design considerations
Prioritization and Work Management	- Work planning and prioritization 1. Backlog management 2. Capacity and demand management
Organizational Structure and Teams	- Team culture and collaboration 1. Workforce planning and development 2. Team capabilities and competencies
Create, Deliver and Support Practices	- Service performance and quality 1. Monitoring and measurement 2. Continual improvement - Supporting management practices 1. Incident management 2. Change enablement 3. Knowledge management 4. Problem management 5. Service desk

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ITIL-4-CDS German - ITIL-4-CDS Testengine

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Peoplecert ITIL 4 Specialist: Create, Deliver and Support ITIL-4-CDS Prüfungsfragen mit Lösungen (Q24-Q29):

24. Frage
Which concept is commonly applied to help organizations process and interpret unstructured text, with the aim to produce summaries or translations?

A. Information models
B. Artificial intelligence
C. ITSM software
D. Advanced analytics

Antwort: B

25. Frage
An organization is considering how a new service will be supported when it goes live. There are many teams that will contribute to the support of the service. Which approach should the organization follow when creating a value stream to support the new service?

A. Create one value stream for each support team
B. Create one value stream for the entire set of support activities
C. Create separate value streams for practices, people, tools and suppliers
D. Create one value stream for every lifecycle phase of support requests

Antwort: B

26. Frage
A service provider involves suppliers to resolve incidents related to third-party software.
Resolution of such incidents typically takes longer because of the time required to contact a supplier and other delays. The service provider needs to involve the supplier every time a similar incident occurs again. The incident manager wants to reduce the costs and improve the timeliness of incident resolution. What is the BEST way for the incident manager to achieve this?

A. Avoid transferring incidents to an external supplier as long as possible
B. Ensure that solutions provided by suppliers are captured and shared in the support team
C. Ensure that errors in the software that caused incidents are fixed
D. Ensure that solutions provided by the supplier are tested

Antwort: B

27. Frage
A global IT service provider is migrating several mission-critical legacy applications to a cloud- native platform while its support team struggles with a growing backlog of incident and service requests. Development, operations, and support each maintain separate work queues, resulting in duplicated effort, handover delays, and unclear task priorities. As the Service Delivery Lead, which ONE of the following actions would MOST effectively coordinate and prioritize work across all teams to ensure smooth migration and timely support?

A. Prioritize support tickets and migration tasks strictly according to their arrival time to ensure fairness
B. Conduct a detailed value stream mapping exercise to identify end-to-end process bottlenecks and handover delays
C. Implement a RACI matrix for all migration and support activities to clarify roles, responsibilities, and approval authorities
D. Establish a single, cross-functional Kanban board with work-in-progress (WIP) limits applied across development, operations, and support streamsright

Antwort: D

Begründung:
A unified Kanban board with WIP limits visualizes all incoming work, highlights interteam dependencies, enforces flow control, and prevents any one queue from becoming overloaded.
This approach drives collaboration, reduces handover delays, and makes prioritization transparent across development, operations, and support.

28. Frage
In many organizations, teams optimize internal metrics, like mean time to resolution or incident backlog size that don't reflect how customers experience or consume services. This misalignment drives improvements customers find irrelevant and can even erode trust. Which ONE approach will best embed a customer-orientated mindset across the service value stream?

A. Co-create detailed customer personas and journey maps to align service activities with real customer outcomesright
B. Centralize performance dashboards on tool-generated metrics for executive reporting
C. Establish strict internal SLAs focused on operational efficiency
D. Implement chargeback mechanisms to enforce financial accountability per department

Antwort: A

Begründung:
Co-creating customer personas and journey maps forces teams to step into the customer's shoes, understand desired business outcomes, pain points and moments of truth. With this insight, every practice-from design through continual improvement-can be measured and improved against what customers truly value, driving shared accountability and reducing wasted effort on internally focused metrics.

29. Frage
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ITIL-4-CDS German: https://www.itzert.com/ITIL-4-CDS_valid-braindumps.html

2026 Die neuesten ITZert ITIL-4-CDS PDF-Versionen Prüfungsfragen und ITIL-4-CDS Fragen und Antworten sind kostenlos verfügbar: https://drive.google.com/open?id=1BGvSlX39NB8QG1qp9oGTLhOO-a4p_mfO