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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Manage Inventory and Procurement (15-20%) | 15-20% | - Manage inventory levels and stock locations - Handle inventory adjustments and transfers - Configure warehouse and inventory settings - Process purchase orders and returns - Configure product inventory and item associations |
| Topic 2: Configure Field Service (20-25%) | 20-25% | - Configure scheduling configurations and booking setup - Set up and configure resource characteristics and skills - Configure pricing, billing, and cost entities - Configure work order types and incident types - Configure Field Service organizations and structures - Implement security roles and field service settings - Set up and configure customer assets |
| Topic 3: Manage Field Service Mobile Application (10-15%) | 10-15% | - Configure Field Service Mobile app settings - Configure resource and technician mobile experiences - Manage mobile forms and workflows - Handle offline capabilities and synchronization |
| Topic 4: Manage Asset and Connected Field Service (5-10%) | 5-10% | - Implement connected field service scenarios - Manage asset IoT connections and monitoring - Configure IoT integrations and alerts - Process IoT alerts and work order creation |
| Topic 5: Scheduling and Dispatch (20-25%) | 20-25% | - Handle scheduling conflicts and rescheduling - Optimize schedules using resource scheduling optimization - Schedule work orders using various methods - Configure schedule board and board features - Configure map view and route optimization - Manage scheduling options and requirements |
| Topic 6: Manage Work Orders (20-25%) | 20-25% | - Process work order inspections and recommendations - Create and manage work orders - Configure work order lifecycle and statuses - Manage work order products, services, and notes - Manage work order reporting and analytics - Handle work order incidents and resolutions |
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NEW QUESTION # 22
DRAG DROP
You are a Dynamics 365 for Field Service Dispatcher.
You need to use the schedule board to find resources for a work order. The work order can be completed by any resource who has the correct piece of equipment and who is available at 9:00 A.M during a selected week.
Which four steps must you take, in sequence, to successfully implement this capability within the schedule board? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:
Answer:
Explanation:
Section: Schedule and dispatch work orders
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/multi-resource-scheduling-requirement-groups
NEW QUESTION # 23
There are certain steps a Field Service Manager must take for RMA approval, and then for creating an RMAreceipt.
Which steps pertain to RMA Approval and which steps pertain to RMA Receipts? To answer, drag RMAApproval or RMA Receipts to the appropriate steps. RMA Approval andRMA Receipts may be used once,more than once, or not at an. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 24
You are a Dynamics 365 for Field Service Mobile Administrator (FSM).When technicians log into FSM, they receive the following message:
"Your organization has not configured Field Service Mobile."
You log into FSM and cannot reproduce the issue with your login.
What must you do to fix the issue?
Answer: D
Explanation:
Explanation
https://docs.microsoft.com/en-us/dynamics365/field-service/mobile-faq
NEW QUESTION # 25
You are entering products and services into Dynamics 365 CE Field Services.
You need to ensure that your field technicians can use the products when completing work orders.
Which two field service product types should you configure to allow your technicians to add work order products? Each correct answer presents a complete solution.
Answer: C,D
Explanation:
You only can add Work Order Products of type Inventory and Non-Inventory, if you tray to add a product of type Service, popup is displayed with the message: The product can only be a product with the Field Service product type of Inventory or Non Inventory.
NEW QUESTION # 26
You have the following requirements from the scheduling team:
* Scheduling assistant results should display in neat 30-minute time slots that dictate the start time of subsequent bookings.
* Functionality should display tor all 30 resources within the company. " Time slots should align to the top of the hour and half past the hour.
lo meet these requirements, you need to implement Intervals within Universal Resource Scheduling.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation:
NEW QUESTION # 27
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