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| Section | Weight | Objectives |
|---|
| Change Management and Adoption | | - Training and enablement planning - Communication and rollout planning - User adoption strategies
|
| Solution Design for Slack | | - Channel strategy and governance model - Integration design with Salesforce ecosystem - Workspace architecture and design principles
|
| Slack Administration and Governance | | - Security and compliance controls - User lifecycle management - Workspace configuration and settings
|
| Delivery and Migration | 17% | - End-to-end migration planning and execution - Slack delivery best practices - Role definition across Slack, partner, and client teams
|
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Salesforce Certified Slack Consultant Sample Questions (Q70-Q75):
NEW QUESTION # 70
Your client is considering pre-approving certain apps for their Enterprise Grid, and asks you to describe the benefits of using pre-approved apps.
Which two benefits would you share about pre-approving apps?
- A. Allows employees to connect directly with the app owner to answer any questions or troubleshoot errors.
- B. Allows employees of the organization to install and use pre-approved apps without submitting an app request.
- C. Provides employees the ability to create custom workflows for their everyday use cases.
- D. Decreases the number of app requests that Slack admins need to manage, thereby reducing the admin workload.
- E. Allows employees of the organization to install and use pre-approved apps by means of an elegant walkthrough wizard.
Answer: B,D
Explanation:
The correct answers are B and D . Pre-approving apps is an app governance mechanism that reduces administrative friction while maintaining control. When app approval is enabled, users may need approval before installing apps; however, apps that are already approved can be installed and used without creating a new approval request. That directly reduces the request queue for Slack admins and gives employees faster access to approved productivity tools. Option B is correct because the approval workload decreases when commonly needed apps are already approved. Option D is correct because pre-approved apps can be installed without submitting a separate app request. Option A describes support or troubleshooting behavior, not an app approval benefit. Option C describes Workflow Builder capabilities, not the result of pre-approving apps.
Option E invents a "walkthrough wizard" concept that is not the control being tested. Slack's official app approval documentation states that owners can pre-approve or restrict apps, and members can install apps approved by a Workspace Owner.
Reference topic: Policies and Settings - app approval, app governance, pre-approved apps, and admin workload reduction.
NEW QUESTION # 71
A company is rolling out Slack to its employees and is in the process of executing its learning curriculum. What approach should be taken to ensure effective training for all employees?
- A. Focus the training exclusively on the technical backend of Slack, assuming users have basic operational knowledge
- B. Leave the employees to explore and learn Slack on their own without providing any structured training
- C. Provide a single intensive training session covering all aspects of Slack, without any follow-up or additional support
- D. Implement a flexible, phased training program that includes initial basic training, followed by more advanced sessions and regular refresher courses
Answer: D
Explanation:
A flexible, phased training approach is effective for a company-wide Slack rollout. Starting with basic training ensures foundational understanding, while advanced sessions cover more complex features. Regular refresher courses help maintain proficiency and update employees on new features, ensuring continuous learning and adaptation.
NEW QUESTION # 72
You are preparing your client for a migration of two workspaces into a grid. In the pre-migration report, a single user is flagged under the "Duplicated and Illegal Usernames" section of the report. This user has the same username on both of the migrating workspaces, but different email addresses.
What is the recommended way to resolve this issue?
- A. Change one of the usernames so they are not duplicated.
- B. Deactivate one of the accounts to remove the conflict.
- C. Make this user a multi-channel guest.
- D. Update both user emails to match the email used for SSO.
Answer: A
Explanation:
The correct answer is C. The pre-migration report specifically flags the issue under Duplicated and Illegal Usernames, so the immediate defect to resolve is the duplicated username. Because the same username exists in both migrating workspaces but the email addresses are different, Slack cannot treat the records as the same clean identity without addressing the username conflict. Changing one of the usernames removes the duplicate username condition before the migration proceeds. Option A is too destructive and could remove a legitimate user account. Option B is irrelevant because converting the user to a multi-channel guest does not resolve duplicate or illegal username status. Option D may be relevant to identity hygiene in other migration scenarios, especially when preventing duplicate users through SSO alignment, but the question's report category is specifically username duplication. The consultant should distinguish between user identity matching and username validity. Here, the recommended remediation is to make the usernames unique so the migration report no longer flags the user under duplicated or illegal usernames.
NEW QUESTION # 73
In a multinational company using Slack, the leadership wants to ensure that the communication tool aligns with the diverse needs of different regions while maintaining a consistent company policy. How should they approach the configuration of Slack settings?
- A. Establish a core set of global settings but allow regions to request specific adjustments
- B. Limit Slack usage to headquarters and restrict access in other regions
- C. Implement the same settings globally without regional modifications
- D. Allow each region to independently configure their Slack settings
Answer: A
Explanation:
This approach balances the need for a consistent company-wide policy with the flexibility to cater to regional specificities, ensuring both alignment and adaptability.
NEW QUESTION # 74
A large organization is restructuring its use of Slack to improve internal communications. They want to ensure that important announcements are seen by all employees. What channel strategy should they adopt?
- A. Rely solely on direct messaging for conveying important announcements
- B. Create multiple announcement channels based on types of news
- C. Implement a general announcement channel with restricted posting rights to disseminate important information
- D. Encourage the use of individual department channels for all announcements
Answer: C
Explanation:
A general announcement channel with restricted posting rights ensures that all employees have access to important organizational updates in a single, dedicated place, enhancing the visibility and clarity of communications.
NEW QUESTION # 75
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