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SAP C-BCSCX-2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 2	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 3	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q23-Q28):

NEW QUESTION # 23
How does SAP Customer Experience support end-to-end processes?
Note: There are 3 correct answers to this question.

A. It provides seamless connectivity to teams with the correct information at the right time.
B. It enables organizations to deliver personalized customer engagement data.
C. It enables processing of accounting data.
D. It provides permanent awareness of customer expectations.
E. It provides permanent transparent and personalized data related to maintenance plants.

Answer: A,B,D

NEW QUESTION # 24
Which solution can be used to analyze a real-time 360 view of the customer?

A. SAP Customer Data Platform
B. Enterprise Consent and Preference Management
C. Customer Identity Access Management (CIAM) for Business-to-Consumer (B2C)
D. Customer Identity Access Management (CIAM) for Business-to-Business (B2B)

Answer: A

NEW QUESTION # 25
What are some of the aspects that help differentiate SAP Customer Experience solutions in the market?
Note: There are 3 correct answers to this question.

A. Including integration capabilities
B. Offering scalability and flexibility
C. Providing industry expertise
D. Providing expertise in purchase processes

Answer: A,B,C

NEW QUESTION # 26
What can companies who unlock the SAP Customer Experience value potential with Clean Core expect?
Note: There are 3 correct answers to this question.

A. Better process execution through improved data quality
B. Data quality and consistency challenges
C. Complex and costly upgrades from custom extensions
D. Rapid, continuous innovation by running the latest software version
E. Efficient operations of IT security and efficiency

Answer: A,D,E

NEW QUESTION # 27
Which application would you recommend to manage the customer consent and preference lifecycle?

A. SAP Sales Cloud Version 2
B. SAP Emarsys
C. SAP Customer Data
D. SAP Commerce Cloud

Answer: C

NEW QUESTION # 28
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