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| Section | Objectives |
|---|---|
| Salesforce Data Model and Platform Capabilities | - Reporting and analytics considerations - Relationships and schema design - Standard and custom objects |
| Data Integration | - ETL vs ELT strategies - API-based integration approaches - Integration patterns in Salesforce |
| Data Migration | - Data migration strategies and planning - Data cleansing and transformation |
| Data Architecture and Design | - Handling large data volume and scalability considerations - Data modeling best practices in Salesforce - Conceptual and logical data modeling |
| Data Management | - Master data management (MDM) concepts - Data quality management - Data governance principles |
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NEW QUESTION # 46
Universal Containers (UC) is building a Service Cloud call center application and has a multisystem support solution. UC would like or ensure that all systems have access to the same customer information. What solution should a data architect recommend?
Answer: D
Explanation:
A master data management (MDM) strategy for customer data can help UC ensure that all systems have access to the same customer information, without loading or duplicating data in all systems. An MDM strategy can also help UC avoid data conflicts and inconsistencies that may arise from having multiple systems as owners of data.
NEW QUESTION # 47
A consumer products company has decided to use Salesforce for its contact center. The contact center agents need access to the following information in Service Console when a customer contacts them:
1. Customer browsing activity on its website stored on its on premise system
2. Customer interactions with sales associates at its retail stores maintained in Salesforce
3. Contact center interactions maintained in Salesforce
4. Email campaign activity to customer from its marketing systems.
What should a data architect do to fulfill these requirements with minimum development effort in Salesforce?
Answer: B
Explanation:
Building a customer view in Service Console with components that show website data and marketing data as mashup is the best option to fulfill the requirement with minimum development effort in Salesforce. A mashup is a technique that combines data from different sources into a single user interface. You can use Visualforce pages or Lightning components to create mashups that display data from external systems such as your website and marketing system. This way, you can provide your contact center agents with a comprehensive view of the customer information they need.
NEW QUESTION # 48
Universal Containers (UC) is implementing its new Internet of Things technology, which consists of smart containers that provide information on container temperature and humidity updated every 10 minutes back to UC. There are roughly 10,000 containers equipped with this technology with the number expected to increase to 50,000 across the next five years. It is essential that Salesforce user have access to current and historical temperature and humidity data for each container. What is the recommended solution?
Answer: B
Explanation:
The recommended solution for Universal Containers (UC) to implement its new Internet of Things technology is to create a new Container Reading custom object with a master-detail relationship to Container which is created when a new measure is received for a specific container.
Implement an archiving process that runs every hour. This solution would allow UC to store and access current and historical temperature and humidity data for each container on Salesforce, and use reports and dashboards to analyze it. However, since UC expects a large volume of data over time, they should implement an archiving process that moves data off-platform after a certain period of time to avoid hitting the Org data storage limit and maintain optimal performance. The other options are not recommended, as they would either not store the historical data on Salesforce, or create too many custom fields on the Container object that could impact performance and usability.
NEW QUESTION # 49
NTO has 1 million customer records spanning 25 years. As part of its new SF project, NTO would like to create a master data management strategy to help preserve the history and relevance of its customer data. Which 3 activities will be required to identify a successful master data management strategy? Choose 3 answer
Answer: A,C,E
Explanation:
The three activities that will be required to identify a successful master data management strategy are:
Identify data to be replicated: This activity involves determining which data elements need to be copied from one system to another, and how frequently the replication should occur. This can help ensure data consistency and availability across systems.
Create a data archive strategy: This activity involves defining how historical data will be stored, accessed, and deleted over time. This can help optimize data storage, performance, and compliance.
Define the systems of record for critical data: This activity involves identifying which system owns and maintains the authoritative version of each data element. This can help avoid data conflicts and duplication across systems.
Install a data warehouse is not a required activity, but rather a possible option for consolidating data from multiple sources for analytics purposes. Choose a Business Intelligence tool is not a required activity, but rather a possible option for visualizing and reporting on data from various sources.
NEW QUESTION # 50
Universal Container (UC) has accumulated data over years and has never deleted data from its Salesforce org. UC is now exceeding the storage allocations in the org. UC is now looking for option to delete unused from the org. Which three recommendations should a data architect make is order to reduce the number of records from the org? Choose 3 answer
Answer: A,B,D
Explanation:
Using hard delete in Bulk API, identifying records that have not been modified or used in last 3 years, and archiving the records in EDW before deleting from Salesforce are all good recommendations to reduce the number of records from the org. Using hard delete in batch Apex or Rest API may not be as efficient or scalable as Bulk API
NEW QUESTION # 51
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