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SAP C-BCSCX-2502 Exam Syllabus Topics:

SectionWeightObjectives
Integration Across CX Solutions and SAP Business Suite40%- Integration with SAP Business Suite / S/4HANA
  • 1. Use cases and business scenarios
    • 2. Integration points and architecture
      - Integration between CX solutions
      • 1. Consistency across customer interactions
        • 2. Efficiency and personalization benefits
          Understanding the SAP Customer Experience Portfolio35%- Structure and components of SAP CX portfolio
          • 1. Customer Data solutions
            • 2. Service solutions
              • 3. Sales solutions
                • 4. Commerce solutions
                  • 5. Marketing solutions
                    - Unified offering for customer relationship enhancement
                    Articulating Value and Business Outcomes25%- Value proposition of integrated CX portfolio
                    - Demonstrating impact on customer engagement
                    - Linking solutions to business goals

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                    SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q18-Q23):

                    NEW QUESTION # 18
                    What are some of the actions you can perform using SAP Emarsys?
                    Note: There are 2 correct answers to this question.

                    Answer: B,C


                    NEW QUESTION # 19
                    What is SAP Customer Data Cloud designed to do?

                    Answer: D


                    NEW QUESTION # 20
                    Which SAP CX solution would you position to process customer issues?

                    Answer: D


                    NEW QUESTION # 21
                    What are the challenges faced by a Chief Revenue Officer (CRO) persona?
                    Note: There are 3 correct answers to this question.

                    Answer: B,C,E


                    NEW QUESTION # 22
                    Your customer is looking for a solution that can be used on a mobile device to execute a guided selling process.
                    Which SAP Customer Experience solution would you recommend?

                    Answer: A


                    NEW QUESTION # 23
                    ......

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