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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Discovery | 11% | - Define required capabilities and use cases - Gather functional and technical requirements - Identify customer personas and stakeholders |
| Topic 2: Deploy | 5% | - Pre-deployment validation and preparation - Post-deployment monitoring and optimization - Manage mobile and user experience |
| Topic 3: Design | 42% | - Healthcare data modeling - Solution design using best practices - Integration and data migration strategy - Security, compliance and data access design - Define success metrics and reporting |
| Topic 4: Implement | 42% | - Set up care programs, patient management and workflows - Configure applications and OmniStudio components - Customize features for specific use cases - Installation and configuration of Health Cloud |
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NEW QUESTION # 65
A provider wants to set up a Contact Center leveraging Health Cloud to enable its patients to set up appointments, get answers to their billing questions, and update their plan information.
Which group of people should a consultant work with to identify pain points and define project requirements?
Answer: C
Explanation:
Step-by-Step
Understanding the Scenario:
The provider aims to build a Contact Center using Health Cloud for patients to:
Set up appointments
Get billing answers
Update plan information
Salesforce's Best Practices for Requirements Gathering:
Salesforce Health Cloud documentation emphasizes collaborating with end users and technical stakeholders to uncover pain points and define requirements.
Extract from Health Cloud Admin Guide:
"Successful Health Cloud projects start with workshops that bring together key personas, such as contact center agents and care coordinators, with technical stakeholders including Salesforce admins and integration architects. These sessions surface pain points, business needs, and integration requirements."
- Reference: Administer Health Cloud - Implementation Best Practices
Who Should Be Involved?
Contact Center agent (Persona):
Directly understands patient needs and pain points during calls and chats.
Can highlight workflow, usability, and feature needs.
Salesforce administrator (Stakeholder):
Understands platform capabilities, permissions, and how features will be implemented or configured.
Integration architect (Stakeholder):
Critical for connecting Health Cloud to other systems (e.g., EHR, billing, insurance).
Ensures technical feasibility for integrations (e.g., real-time eligibility checks, appointment scheduling with external systems).
Why Other Answers Are Not Correct:
B: General physician and Marketing Cloud admin are not core to Contact Center workflows or technical design for scheduling/billing.
C: Sales administrator and Tableau developer focus on sales or analytics, not operational or integration workflows for Contact Centers.
D: Tableau developer and MuleSoft developer are more technical roles but not typically involved in initial workflow and requirements gathering at the Contact Center user level.
Official Document Extract:
From Salesforce Implementation Guides:
"It is essential to involve actual end users (such as agents) and platform administrators in requirements workshops, and to include an integration architect for designing connected experiences."
- Reference: Administer Health Cloud - Implementation Best Practices
Reference:
Administer Health Cloud - Implementation Best Practices
NEW QUESTION # 66
A payer needs to work with plan members and medical providers to influence decisions through a case-by- case reviewof the appropriateness of care.
When gathering requirements for this use case, which two Utilization Management processes should a consultant discuss with the client?
Choose 2 answers
Answer: A,B
Explanation:
Comprehensive Detailed Step by Step Explanation with exact Extracts from Salesforce Health Cloud documents that you have with References
* Request Review Types:
* Utilization Management processes center around reviewing requests for appropriateness of care, with the three main types beingPrior Authorization Review, Concurrent Review, and Retrospective Review.
* Extract:
"Utilization Management supports prior authorization, concurrent, and retrospective reviews to evaluate care appropriateness case by case."
-Utilization Management in Health Cloud
* Care Requests:
* Care Requests are the mechanism for providers to seek authorization from payers for drugs, services, or admissions.
* Extract:
"Design care request processes to support providers seeking health plan authorization for services, medications, or admissions."
-Health Cloud Utilization Management Data Model
* Why not the other options?
* A:Next Best Action is more for care management recommendations, not utilization review.
* C:Intake agent count is an operational consideration, not a UM process.
References:
Utilization Management Overview
Utilization Management Data Model
NEW QUESTION # 67
When implementing Provider Search functionality, which two changes allow an external user to access search results?
Answer: B,D
Explanation:
B is correct because giving the site user profile Read access to the Care Provider Searchable Field object is a change that allows an external user to access search results. The Care Provider Searchable Field object stores the searchable data for Provider Search, and users need to have Read access to this object and its fields to perform searches and view results.
D is correct because using Experience Builder to add the Provider Search component to a page on the site is a change that allows an external user to access search results. The Provider Search component is a Lightning web component that enables users to search for providers by various criteria and view their details. Administrators can use Experience Builder to drag and drop the Provider Search component onto any page on their site.
NEW QUESTION # 68
When accessing a person account record within Health Cloud, the user must have access to the entire account.
What should a consultant do in this scenario, according to Health Cloud implementation best practice?
Answer: C
Explanation:
Step-by-Step Explanation:
* Salesforce Health Cloud Best Practice for Person Accounts Access:
* Person Accounts in Salesforce are a combination of an Account and a Contact.
* To ensure thataccess to the person account (patient record) gives access to all data on the record, Salesforce recommends setting theContact sharing setting to "Controlled by Parent".
* This means the sharing and visibility of the Contact (patient details) will follow the sharing settings of the parent Account (the Person Account).
* Salesforce Documentation Reference:
* "For Person Account sharing and access, set the Contact object sharing setting to Controlled by Parent. This ensures that users with access to the Account (Person Account) also have access to the associated Contact data."-Reference: Health Cloud Implementation Guide, Sharing and Access
* Why Not the Other Options?
* A. Set Modify All on the Account object at the Profile level:Too broad; not recommended due to least privilege principle.
* C. Set Private for the Contact object:Would prevent access to the Contact, even if user has access to the Account.
* D. Set the organization-wide default to Public Read Write for the Account object:Not best practice for healthcare, as it risks overexposing sensitive data.
References:
Health Cloud Implementation Guide - Sharing and Access
NEW QUESTION # 69
A customer wants to view medication data from Health Cloud leveraging FHIR standards. Which Health Cloud data model should a consultant use?
Answer: C
Explanation:
To enable viewing medication data from Salesforce Health Cloud while leveraging FHIR standards, the Clinical Data Model is the correct data model to use.
* Purpose and Design:
* The Clinical Data Model in Health Cloud is specifically built to represent patient health data, including medications, allergies, conditions, and other clinical information.
* It adheres to FHIR (Fast Healthcare Interoperability Resources) standards, which are widely used to facilitate the exchange of electronic health information between systems.
* Medication Data Representation:
* The Clinical Data Model contains FHIR-compliant objects, such as MedicationRequest and MedicationStatement, to store and retrieve information about prescribed medications, their dosages, and administration details.
* FHIR Integration:
* Health Cloud's Clinical Data Model supports RESTful FHIR APIs, allowing external systems to access medication data seamlessly.
* FHIR compatibility ensures that medication data can be shared with third-party EHR systems and healthcare applications.
* Configuration of Medication Records:
* Populate the FHIR-compliant objects with medication data, ensuring adherence to the FHIR R4 resource structure.
* Use of FHIR APIs:
* Enable the Clinical Summary Healthcare API or specific Medication APIs (e.g., GET
/MedicationRequest) to fetch and display medication details.
* Integration Testing:
* Validate the FHIR-based data exchange with other systems to ensure seamless interoperability.
References:
Salesforce Health Cloud Developer Guide: Clinical Data Model
FHIR Resources for Health Cloud
NEW QUESTION # 70
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