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| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 Customer Experience Analyst |
| Exam Number: | MB-280 |
| Real Exam Qty: | 40–60 |
| Exam Format: | Multiple choice, Case studies, Interactive items |
| Certificate Validity Period: | 2 years |
| Passing Score: | 700 / 1000 |
| Exam Price: | $165 USD |
| Exam Duration: | 100–120 |
| Available Languages: | German, French, English, Spanish, Japanese, Portuguese (Brazil), Chinese (Simplified) |
| Related Certifications: | Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate Microsoft Certified: Power Platform Functional Consultant Associate |
| Recommended Training: | MB-280 Learning Path Course MB-280T01–T04 |
| Exam Registration: | Pearson VUE Registration |
| Sample Questions: | Microsoft MB-280 Sample Questions |
| Exam Way: | Online proctored or onsite at Pearson VUE test centers |
| Pre Condition: | Recommended: Experience with Dynamics 365 Sales, Dataverse, and basic Power Platform knowledge; no mandatory prerequisites |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/resources/study-guides/MB-280 |
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28. Frage
The remote sales workforce of your organization has been using the integrated Teams chat to collaborate internally. To save time, you indicate to the sales leader that suggested contacts can be displayed when a seller starts a new connected chat.
The sales leader asked you to configure the ability to use suggested contacts.
Which three users can you use as a rule for suggesting contacts? Each correct answer presents a complete solution. Choose three.
NOTE: Each correct selection is worth one point.
Antwort: B,D,E
Begründung:
Manager on System User Record:
Suggested contacts in Teams can include users directly linked to the individual starting the chat. The manager assigned on the user's system record can be a suggested contact, as this is a common relationship that suggests frequent communication.
Record Owner of the Initiating Record:
The owner of the record being discussed or acted upon is also likely to be a suggested contact. This is because the owner has primary responsibility for the record and would commonly need to be consulted or informed about actions related to it.
Created By of the Initiating Record:
If the user is the Created By for a record, they are associated with its initial setup or creation. As a result, they may be suggested when actions on that record are taken since they are familiar with its origins.
Reference:
These selections align with the rules typically used for suggesting contacts in integrated Teams chats, ensuring relevant parties are automatically suggested based on record associations and user relationships.
29. Frage
You have opportunities that have values in multiple currencies. You manually update currency exchange rates once per month. You need to ensure that currency values are accurately reported. When is the new currency exchange rate applied to the opportunity records?
Antwort: D
Begründung:
In Dynamics 365 Sales, currency exchange rates are applied to opportunity records when specific triggers occur. These exchange rates are updated manually on a periodic basis (e.g., once a month) to reflect current currency values.
Exchange rates are recalculated for an opportunity when there is a change in the status reason (e.g., from open to won or lost). This trigger ensures that the most recent exchange rate is used when key changes occur in the opportunity lifecycle, maintaining accurate currency reporting.
Reference: Microsoft Documentation - Currency Management in Dynamics 365
30. Frage
Drag and Drop Question
You are implementing Dynamics 365 Sales for a beverage company.
The company sells drinks by individual cans, by the dozen, or by the case of 48 cans as follows:
- There are three flavors: strawberry, vanilla, and chocolate.
- Each can costs $5.00.
- A dozen cans cost $55.00.
- Each case has four dozen cans and costs $200.00.
- A combination case includes a dozen cans of each flavor and costs
$160.00.
- Purchases of four or more cases receive an extra 10 percent off the
price.
You need to set up the product catalog.
Which components should you use? To answer, move the appropriate components to the correct entry descriptions. You may use each component once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Antwort:
Begründung:
Explanation:
Drink flavors list - Products
Since the company sells drinks in different flavors (strawberry, vanilla, and chocolate), these are set up as Products in the product catalog.
Four or more cases - Discount Lists
A Discount List applies when a customer purchases four or more cases and receives a 10% discount.
Combination case - Price Lists
A Price List defines the pricing structure, including the special $160.00 price for a combination case.
One can - Unit GroupsExplanation: Unit Groups define different selling units, such as one can, a dozen, or a case of 48.
31. Frage
A company manufactures widgets. Widgets can be sold in the following ways:
The company discovers that customers want to buy widgets individually.
You need to add a unit named Each.
What should you do?
Antwort: D
Begründung:
In Dynamics 365 Sales, unit groups define how products are sold in different quantities. The base unit is the smallest unit of measure in a unit group. Since customers now want to buy widgets individually, the smallest unit (Each) should be set as the base unit for all other units (Box, Case, and Pallet).
32. Frage
BDM1 logs into the Sales Hub on June 3. 2024. BDM1 opens the assistant from the navigation bar.
Which two open opportunities will BDM1 see mentioned in the close date coming soon reminder cards? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Antwort:
Begründung:
Explanation:
BDM1 has a reminder setting for close dates that are coming up within the next 21 days, as configured in the system. Given that BDM1 logs in on June 3, 2024, here's how to determine which opportunities will be highlighted in the " Close date coming soon " reminder cards:
* Calculate the Reminder Period:
* With a 21-day notification period, any opportunities with close dates on or before June 24, 2024 (21 days from June 3), will trigger a reminder card in the assistant.
* Evaluate Close Dates for Opportunities:
* London Office: Scheduled to close on June 4, 2024, which is within 21 days from June 3.
* Toronto Office: Scheduled to close on June 12, 2024, which also falls within the 21-day reminder period.
* Mexico City Office: Scheduled to close on June 18, 2024, within the 21-day reminder period.
* Seattle Office: Scheduled to close on June 19, 2024, also within the 21-day period.
Based on this, London Office and Toronto Office are within the specified period and thus will appear as close date reminders for BDM1.
Microsoft Dynamics 365 References:
* Assistant and Insights cards in Dynamics 365 Sales
By applying the specified close date threshold, we can confirm that the reminder cards for opportunities closing on June 4 and June 12 will be displayed to BDM1, which corresponds to London Office and Toronto Office.
33. Frage
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