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118. Frage
What are three requirements for implementing patients or members in Health Cloud?
Antwort: A,D,E
Begründung:
Patients and members should be implemented as Person Accounts. The Person Account architecture maintains a one-to-one Account-to-Contact relationship, and the Parent Account field must remain blank for the individual record. These requirements preserve the data model expected by Health Cloud features that operate on patients and members. Health Cloud uses Person Accounts for individuals such as patients or members, combining Account and Contact behavior while preserving the security and relationship model expected by healthcare features. From an implementation perspective, the configuration should use delivered Health Cloud and Salesforce mechanisms first, preserving standard relationships, security enforcement, and upgrade compatibility while limiting custom code to cases where declarative capabilities are insufficient. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach. This approach also keeps the solution aligned with the standard Agentforce Health data and process model, which is important for maintainability, reporting, interoperability, and consistent user access. In practical terms, the consultant should configure and validate the selected elements (Ensure 1-to-1 Account to Contact relationship.; Ensure the Parent Account field is blank.; Ensure the Person Account object is used.) against the scenario ' s acceptance criteria and confirm that the intended users can access the underlying records and functionality.
Study Guide references/topics:Implement - Person Account
119. Frage
Bloomington Caregivers would like to send patient clinical data to an external payer. How should a consultant advise Bloomington Caregivers to make this information available to the payer using the most costeffective method in out-of-the-box Health Cloud?
Antwort: C
Begründung:
Health Cloud provides built-in FHIR R4 APIs (such as the FHIR R4 Patient and Clinical APIs) out-of-the- box, providing standard, zero-additional-license REST access to clinical data. FHIR R4 provides standardized healthcare resources and REST-oriented semantics, reducing dependence on proprietary object structures when clinical data is exchanged with EHRs, payers, or other healthcare systems. From an implementation perspective, the configuration should use delivered Health Cloud and Salesforce mechanisms first, preserving standard relationships, security enforcement, and upgrade compatibility while limiting custom code to cases where declarative capabilities are insufficient. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach. This approach also keeps the solution aligned with the standard Agentforce Health data and process model, which is important for maintainability, reporting, interoperability, and consistent user access. In practical terms, the consultant should configure and validate the selected elements (Leverage the FHIR R4 Patient API.) against the scenario
' s acceptance criteria and confirm that the intended users can access the underlying records and functionality.
Study Guide references/topics:Implement - FHIR
120. Frage
While running user acceptance testing (UAT) for a customer, an end user is unable to view certain data on the Enhanced Timeline for Contact Center. What should be the first step in troubleshooting this issue?
Antwort: D
Begründung:
Enhanced Timeline enforces Salesforce data security. If a user lacks Read permission to an underlying object configured on the timeline, records from that object are hidden from the timeline display. Enhanced Timeline displays configured records chronologically while enforcing the user ' s underlying object, field, and record access. From a deployment perspective, the configuration must be activated, licensed, permissioned, or migrated in the correct sequence so that the functionality is available to users without weakening the organization ' s existing security and governance controls. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach. This approach also keeps the solution aligned with the standard Agentforce Health data and process model, which is important for maintainability, reporting, interoperability, and consistent user access. In practical terms, the consultant should configure and validate the selected elements (Ensure the user has the right object permissions.) against the scenario ' s acceptance criteria and confirm that the intended users can access the underlying records and functionality.
Study Guide references/topics:Deploy - Enhanced Timeline
121. Frage
A pharma company is implementing Health Cloud and trying to track insurance details related to its patients.
The company wants to track: - A list of all payer organizations - The plans offered by a given payer - The standard benefits available under a plan - Which plan a given patient is enrolled in and their specific insurance details. Which set of objects should a consultant implement to meet these requirements?
Antwort: D
Begründung:
The Health Cloud Insurance/Payer data model uses Account (Payer Organization), Purchaser Plan (specific plan offered), Plan Benefit (standard plan benefits), and Member Plan (patient ' s specific enrollment details).
Benefits Eligibility and Verification exposes insurance coverage information such as eligibility, copays, deductibles, coinsurance, and benefit limits through healthcare-specific workflows and integrations. From a solution-design perspective, the selection fits the requirement because it uses the Health Cloud capability or data model that directly represents the business need, rather than introducing a parallel custom structure or a feature intended for a different stage of the patient, member, provider, or payer lifecycle. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach. This approach also keeps the solution aligned with the standard Agentforce Health data and process model, which is important for maintainability, reporting, interoperability, and consistent user access. In practical terms, the consultant should configure and validate the selected elements (Account, Purchaser Plan, Plan Benefit, Member Plan) against the scenario ' s acceptance criteria and confirm that the intended users can access the underlying records and functionality.
Study Guide references/topics:Design - Benefits
122. Frage
A customer wants to view a patient's health conditions and clinical encounters as a sequence of events happening over time on the patient's Person Account page.
What should a consultant do to achieve this using the Enhanced Timeline functionality?
Antwort: B
Begründung:
* Enhanced Timeline Functionality:
The Enhanced Timeline in Health Cloud displays a sequence of clinical events (e.g., health conditions and encounters) on a patient's Person Account.
Exact Extract:
"To configure the Enhanced Timeline component to show custom event types and adjust the event display, create a Timeline View Configuration record." Reference:
* Other Options:
Timeline records within Setup and HealthCloudTimelineConfig custom setting are not how the Enhanced Timeline is configured for new event views.
Cloning the HCTimeline FlexCard is not required or recommended for this configuration.
123. Frage
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