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| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | Certified Implementation Specialist - IT Service Management |
| Exam Number: | CIS-ITSM |
| Exam Price: | USD $150-200 |
| Available Languages: | German, English, Japanese |
| Related Certifications: | CIS-SM (Service Mapping) CSA (Certified System Administrator) CIS-CSD (Service Desk) CIS-FSM (Field Service Management) CIS-CSM (Customer Service Management) |
| Certificate Validity Period: | 2 years (requires recertification) |
| Exam Duration: | 90-120 |
| Real Exam Qty: | 65-80 |
| Exam Format: | Multiple Select, Scenario-based, Multiple Choice |
| Passing Score: | 70% |
| Sample Questions: | ServiceNow CIS-ITSM Sample Questions |
| Exam Way: | Online proctored exam through ServiceNow Training Portal or authorized Pearson VUE testing centers |
| Pre Condition: | Recommended: ServiceNow Certified System Administrator (CSA) certification and practical experience implementing ITSM processes on the ServiceNow platform |
| Official Syllabus URL: | https://www.servicenow.com/services/training-and-certification/certified-implementation-specialist-it-service-management.html |
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To qualify for the ServiceNow CIS-ITSM Exam, candidates must have a minimum of six months of experience in ServiceNow ITSM implementation. They must also complete the ServiceNow ITSM Fundamentals course and have a good understanding of ITIL concepts. Passing the ServiceNow CIS-ITSM Exam requires a score of at least 70%. Upon passing the exam, individuals are awarded the ServiceNow Certified Implementation Specialist - IT Service Management certification.
NEW QUESTION # 50
In a Service Catalog, Content Items can include each of the following
EXCEPT:
Answer: A
NEW QUESTION # 51
The "Assigned to me" button will validate if the current user is a member of the Assignment Group.
Answer: B
Explanation:
No such validation is done in the OOTB implementation.
NEW QUESTION # 52
What are key relationships between Change and Problem records?
Choose 2 answers
Answer: B,C
Explanation:
The implementation requirement maps directly to C. A Change can cause a Problem; D. Problem can be solved by a Change; therefore C, D is correct. Incident Management is designed to restore normal service operation as quickly as practical while maintaining accurate routing, communication, categorization, and lifecycle data. Baseline configuration relies heavily on the Incident table, Incident Properties, assignment logic, views, inbound email processing, roles, and integrations with Knowledge, Problem, Change, and the CMDB. The key exam technique is to identify the object that directly controls the requested behavior, rather than selecting a nearby administrative feature that only reports on, displays, or indirectly influences the process. The remaining choices are not the best fit. A. A Problem must be associated with a Change, before it can be closed; B. Changes which cause incidents should have an associated Problem. Those alternatives represent different configuration layers or operational purposes and do not satisfy the requirement as directly as the selected answer. For implementation work, favor the baseline property, role, policy, model, record type, or automation mechanism before introducing custom scripts. That approach preserves upgrade compatibility, keeps process ownership explicit, and matches the configuration patterns emphasized throughout the CIS- ITSM curriculum. Study Guide Topics: Incident Management; baseline configuration; roles and access; lifecycle and automation behavior.
NEW QUESTION # 53
Your client indicates they would like a way to designate VIP callers on an incident form. How would you accomplish this?
Answer: B
Explanation:
Answer C aligns with the baseline ServiceNow implementation: C. VIP Flag field style. Incident Management is designed to restore normal service operation as quickly as practical while maintaining accurate routing, communication, categorization, and lifecycle data. Baseline configuration relies heavily on the Incident table, Incident Properties, assignment logic, views, inbound email processing, roles, and integrations with Knowledge, Problem, Change, and the CMDB. VIP treatment on Incident is commonly implemented through a field style on the caller reference so the form visually distinguishes callers whose referenced user record has VIP status. This is presentation logic, not a separate action script or authorization record. The remaining choices are not the best fit. A. VIP Flag reference decorator; B. VIP flag dictionary entry; D. VIP Flag action script. Those alternatives represent different configuration layers or operational purposes and do not satisfy the requirement as directly as the selected answer. For implementation work, favor the baseline property, role, policy, model, record type, or automation mechanism before introducing custom scripts. That approach preserves upgrade compatibility, keeps process ownership explicit, and matches the configuration patterns emphasized throughout the CIS-ITSM curriculum. Study Guide Topics: Incident Management; baseline configuration; roles and access; lifecycle and automation behavior.
NEW QUESTION # 54
What will be the change request's state once a member of the CAB Approval group rejects the approval request?
Answer: A
NEW QUESTION # 55
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