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| Section | Weight | Objectives |
|---|---|---|
| User Story Development | 20% | - Break down epics into manageable user stories - Define acceptance criteria for user stories - Manage user story backlog and prioritization - Write clear and actionable user stories |
| Requirements Management | 23% | - Prioritize requirements based on business value - Manage requirements traceability - Elicit and document functional and non-functional requirements - Validate and verify requirements with stakeholders |
| Collaboration with Stakeholders | 23% | - Manage stakeholder expectations and priorities - Conduct effective meetings and presentations - Facilitate communication between business and technical teams - Build consensus on requirements and solutions |
| Customer Discovery | 17% | - Identify business needs, pain points, and objectives - Document business requirements and user stories - Analyze current state and future state processes - Conduct stakeholder interviews and workshops |
| Business Process Mapping | 17% | - Map current and future business processes - Create process flow diagrams and documentation - Analyze impact of changes on stakeholders - Identify process gaps and improvement opportunities |
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NEW QUESTION # 247
A business analyst at Universal Containers has begun user acceptance testing for a new Experience Cloud implementation with the project team. A major gap for one of the personas was identified in the documented scenarios.
What went wrong?
Answer: C
NEW QUESTION # 248
Which of the following User Management terms is best described by this definition: " Record created to identify a new employee that starts accessing Salesforce"
Answer: C
Explanation:
Users is the User Management term that is best described by this definition: "Record created to identify a new employee that starts accessing Salesforce". Profiles are User Management terms that define what users can do within an organization based on their job function and responsibilities. Roles are User Management terms that control data visibility and reporting hierarchy within an organization based on users' positions. Usernames are User Management terms that identify users when they log in to Salesforce. References: https://help.salesforce.
com/s/articleView?id=sf.users_def.htm&type=5
NEW QUESTION # 249
The sales team at Universal Containers (UC) has been using multiple tools to track opportunities, leading to inaccurate forecasting and an unclear picture of UC's sales pipeline. UC has appointed a project team to implement Sales Cloud to help resolve these issues. TTie sales team doubts the new tool will meet their needs and is concerned it will be difficult to use. The business analyst (BA) assigned to the project knows the stakes are high to get the right solution in place.
Using their influence, what should the BA do to gain the necessary buy-in and support from the sales team to ensure a solution meets the requirements?
Answer: C
Explanation:
The business analyst should do to gain the necessary buy-in and support from the sales team to ensure a solution meets the requirements is to ask questions to understand their needs and focus on shared goals.
Asking questions is an elicitation technique that allows the business analyst to gather information, clarify assumptions, or validate understanding from stakeholders. It can help the business analyst understand the sales team's doubts or concerns about the new tool, and address them with empathy or evidence. Focusing on shared goals is a collaboration technique that aligns stakeholders on a common vision or outcome for a project or initiative. It can help the business analyst show how the new tool will benefit the sales team and meet their expectations or needs. Presenting the pros and cons of the decision by using logic and facts may not be an effective way to gain buy-in and support from the sales team because it may not address their emotional or psychological barriers or resistance to change. Demonstrating expertise and clearly stating the decision is final may not be an effective way to gain buy-in and support from the sales team because it may not involve them in the decision-making process or respect their opinions or feedback. References: https://trailhead.salesforce.
com/content/learn/modules/salesforce-business-analyst-certification-prep/customer-discovery https://trailhead.
salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/collaboration-with- stakeholders
NEW QUESTION # 250
The development team at Universal Containers is reviewing several stories to be added to the current sprint.
The team is having trouble with a particular story about an Opportunity email alert and is unsure about which type of testing is needed.
What should the business analyst review and revise to provide more clarity to the team?
Answer: B
Explanation:
The document that the BA should review and revise to provide more clarity to the team is acceptance criteria.
Acceptance criteria are statements that define what conditions or requirements must be met for a user story or sprint to be accepted by the user or stakeholder. Acceptance criteria help to clarify the scope, functionality, and quality of the user story or sprint, provide a basis for testing and validating the work done, and ensure that it meets the user's needs and expectations. By reviewing and revising acceptance criteria for the user story about an Opportunity email alert, the BA can provide more clarity to the team about what type of testing is needed. References: https://trailhead.salesforce.com/en/content/learn/modules
NEW QUESTION # 251
Universal Containers (UC) is wording with an implementation partner to help it optimize Salesforce. A new business analyst (BA) from the partner was introduced to UC stakeholders a few weeks into the project The BA is getting to know each of the stakeholders by their roles and contributions. However, the BA had one misstep and is slightly embarrassed.
What should the BA do to build trust with the stakeholders?
Answer: C
Explanation:
The best way for a business analyst to build trust with stakeholders after making a mistake is to be vulnerable and own their mistake. This will show honesty, humility, accountability, and willingness to learn from errors.
Promising to work harder to avoid other mistakes may sound defensive or unrealistic without acknowledging what went wrong or how to fix it. Asking their supervisor for help immediately may seem desperate or unprofessional without trying to resolve it first with stakeholders. References: https://trailhead.salesforce.com
/content/learn/modules/salesforce-business-analyst-certification-prep/collaboration-with-stakeholders
NEW QUESTION # 252
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