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Peoplecert ITILFNDv5 Exam Syllabus Topics:

SectionObjectives
The Four Dimensions of Service Management- Value Streams and Processes
- Organizations and People
- Partners and Suppliers
- Information and Technology
Key Concepts of Service Management- Products and Services
- Value and Value Co-Creation
- Organizations, Service Providers, Service Consumers
ITIL Service Value System (SVS)- Governance
- Continual Improvement
- Guiding Principles
- Service Value Chain
ITIL Management Practices- Service Management Practices Overview
- General Management Practices Overview
- Technical Management Practices Overview

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Peoplecert ITIL Foundation (Version 5) Sample Questions (Q77-Q82):

NEW QUESTION # 77
Which BEST describes the relationship between digital services and digital products?

Answer: C

Explanation:
Digital services are always based on digital products, so option B is correct. In ITIL, a digital product is a combination of an organization's resources based on digital technology and designed to offer value to consumers. A digital service uses those digital products to facilitate outcomes and support value co-creation. This means the product forms the technological and resource foundation for the service. The relationship does not work the other way around, so digital products are not based on digital services. They also do not exist independently in the context of digital service management, because products and services are integrated through the lifecycle and value system. Finally, digital products are not service actions. Service actions are provider activities, while products are configurations of resources. Therefore, digital services depend on digital products.


NEW QUESTION # 78
Where are the details of the required performance outcomes of a service defined?

Answer: D


NEW QUESTION # 79
What does sustainability assure in the context of a service or product?

Answer: B

Explanation:
Sustainability assures that a service or product continually meets requirements for environmental responsibility, ensuring that its design, delivery, and operation minimize negative environmental impact over time.


NEW QUESTION # 80
Which dimension of product and service management is concerned with relationships with other organizations that are involved in discovery, design and continual improvement of product?

Answer: A

Explanation:
The partners and suppliers dimension is the correct answer because it covers the relationships an organization has with other organizations involved in product and service management. These external organizations may contribute during discovery, design, build, transition, support, or continual improvement. ITIL emphasizes that modern organizations often rely on ecosystems rather than acting alone. This means they must manage contracts, shared responsibilities, dependencies, specialist expertise, performance expectations, and integration across the wider service network. Value streams and processes addresses workflows, not external relationships.
Information and technology focuses on data and enabling technologies. Organizations and people focuses on structure, competencies, leadership, and culture. Since the question specifically asks about relationships with other organizations involved in the lifecycle, the relevant dimension is clearly partners and suppliers.


NEW QUESTION # 81
Which BEST explains why an organization might choose to engage external suppliers?

Answer: C


NEW QUESTION # 82
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