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ServiceNow CIS-HR Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Core HR Applications and Employee Center30%- Employee Center configuration
- HR Case Management
- HR Dashboards and Reporting
- HR Administration
Topic 2: HR Journeys and Lifecycle Events20%- Journey Designer
- Lifecycle event configuration
- Activity Sets and triggers
- Onboarding / Offboarding / Transfers
Topic 3: Security and Data Protection20%- Confidential HR data handling
- HR data security model
- Contextual security for HR cases
- Role-based access control
Topic 4: HR System Architecture30%- HR Service Delivery architecture
- HR data model (HR Case, HR Profile, tables)
- HR services and catalog structure
- HR criteria and targeting

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ServiceNow Certified Implementation Specialist-Human Resources Sample Questions (Q19-Q24):

NEW QUESTION # 19
Which plugin allows agent tasking only within the HR department?

Answer: B

Explanation:
The Human Resources Scoped App: Employee Relations plugin is specifically designed to handle the most sensitive HR cases, such as disciplinary actions or grievances, which require even stricter access controls than standard HR cases. This plugin ensures that agent tasking and case visibility are strictly limited to a subset of the HR department-typically an Employee Relations specialized team. While general HR agents might have access to standard Payroll or Benefits cases, the Employee Relations scope uses unique tables and security configurations to " wall off " these cases. This prevents even regular HR personnel from viewing confidential investigation details, thereby protecting the company from legal liability and ensuring the highest level of privacy for employees involved in sensitive workplace matters.


NEW QUESTION # 20
The Knowledge bases searched for the Knowledge results section on an HR Case are determined by what?

Answer: D


NEW QUESTION # 21
Scenario: You have an existing ITSM customer who is now implementing HR Enterprise. In UAT, they discovered that they get an error message about a Read operation from the HR scope to the Global scope being denied. You have verified that each Script Include was written correctly.
What else must be done to allow the Script Includes to work in the HR application?

Answer: D

Explanation:
Reference: https://hi.service-now.com/kb_view.do?sysparm_article=KB0759087


NEW QUESTION # 22
What settings define and track cross-scope access to applications?

Answer: D

Explanation:
Restricted Caller Access (RCA) settings are the specific mechanism used to define and track cross-scope access within the ServiceNow platform. While standard Access Controls (ACLs) manage user permissions, RCA manages the permissions of the applications and scripts themselves as they attempt to move data between scopes (e.g., between Global and HR). This is particularly important for HRSD because it contains the most sensitive data on the platform. By utilizing RCA, administrators can ensure that even if a global script is compromised, it cannot pull data from the HR scope unless a specific RCA record has been created and " Allowed " . This provides an additional layer of " defense-in-depth " that is essential for maintaining the confidentiality and integrity of employee records in a shared enterprise environment.


NEW QUESTION # 23
How can fields for a specific HR Service be displayed on the New Case Creation page?

Answer: D


NEW QUESTION # 24
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