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| Section | Objectives |
|---|---|
| Topic 1: Experience Cloud Fundamentals | - Experience Cloud licensing and capabilities - Use cases and business value of Experience Cloud |
| Topic 2: Collaboration and Engagement | - Case management in Experience Cloud - Chatter and community engagement features |
| Topic 3: Experience Personalization | - Salesforce CMS integration - Content personalization strategies - Audience targeting and segmentation |
| Topic 4: Security and Access | - Sharing models and data visibility - User authentication and login methods - Profiles, permission sets, and roles in Experience Cloud |
| Topic 5: Analytics and Optimization | - Adoption and performance metrics - Experience Cloud reporting and dashboards |
| Topic 6: Experience Site Configuration | - Site creation and setup - Navigation and structure configuration - Templates and branding |
Salesforce EX-Con-101 exam dumps are important because they show you where you stand. After learning everything related to the Salesforce Certified Experience Cloud Consultant (EX-Con-101)certification, it is the right time to take a self-test and check whether you can clear the Salesforce Certified Experience Cloud Consultant (EX-Con-101) certification exam or not. People who score well on the Salesforce Certified Experience Cloud Consultant (EX-Con-101) practice questions are ready to give the final Salesforce Certified Experience Cloud Consultant (EX-Con-101) exam.
NEW QUESTION # 86
Cloud Kicks (CK) has a subscription model to send new sneakers to customers every month. Customers log in to the CK site, where they can manage their accounts, manage and create cases, and submit refund claims. CK also provides access to articles from its Knowledge base.
Which template should CK use to give customers the access they need?
Answer: C
Explanation:
To give customers the access they need, CK should use the Account Portal template. The Account Portal template is a pre-built site that includes features such as account management, case management, and refund claims. CKcan use this template to provide self-service options to its customers, such as viewing and updating their account information, creating and viewing cases, and submitting refund claims. CK can also provide access to articles from its Knowledge base using the Knowledge component or the CMS Connect component.
NEW QUESTION # 87
DreamHouse Realty (DR) plans to expand its business by offering insurance products ta home buyers. DR will use itsnetwork of independent agents to manage claims in their region. Agents will need to work with DR on settlement and adjustment approvals.
What should the Experience Cloud consultant recommend?
Answer: D
Explanation:
The Experience Cloud consultant should recommend creating a digital experience for agents and an app for employees. A digital experience is a branded online destination that allows you to connect with your customers, partners, or employees. An app is a collection of items that work together to serve a particular function. By creating a digital experience for agents, DR can offer them a portal where they can manage claims, access resources, and collaborate with DR employees. By creating an app for employees, DR can provide them with a workspace where they can approve settlements and adjustments, view reports and dashboards, and communicate with agents.
NEW QUESTION # 88
Ursa Major Solar (UMS) has seen exponential growth in recent years. The Incoming call volume to the support center has gone up exponentially as well, and is now reaching unmanageable levels.
What should UMS consider to help the situation?
Answer: C
Explanation:
This option allows UMS to reduce the call volume by providing customers with self-service options, such as knowledge articles, FAQs, case management, chat, and feedback. TheCustomer Service template is designed for this purpose and offers a responsive and customizablelayout2
NEW QUESTION # 89
Cloud Kicks (CK) is planning to launch a public site. The site will contain a variety of digital content, including static content as well as dynamic content. CK is planning to use Content Delivery Network (CDN).
Which statement is true about using CDN with Experience Cloud?
Answer: A
Explanation:
CDN can help performance by caching public resources, such as images, JavaScript, and CSS files. This can enhance the user experience and reduce the load on CK's server. CDN stands for Content Delivery Network, which is a feature that allows CK to improve the performance of its site by caching static resources on servers that are closer to CK's site visitors.
NEW QUESTION # 90
Ursa Major Solar (UMS) wants to differentiate between the leads created by partners and the leads created by its ownSales team. All lead records are shared with partners: however, some of the information captured by the Sales team on the lead record should not be shared with partners.
Which two steps should UMS take at a minimum in order to meet the requirement?
Choose2 answers
Answer: A,C
Explanation:
To differentiate between the leads created by partners and the leads created by its own Sales team, UMS should create lead record types and page layouts for lead distribution. A record type is a way to offer different business processes, picklist values, and page layouts to different users based on their profiles. A page layout is a way to control the layout and organization of detail and edit pages in Salesforce. By creating lead record types and page layouts, UMS can customize the fields and values that are displayed to partners and Sales team members.
NEW QUESTION # 91
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