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| Section | Objectives |
|---|
| Topic 1: Problem Management | - Known errors and workarounds - Problem identification and root cause analysis
|
| Topic 2: CMDB and Service Mapping Concepts | - Service dependencies overview - CMDB structure and relationships
|
| Topic 3: Incident Management | - Incident lifecycle and configuration - SLAs, assignments, and escalation
|
| Topic 4: Request Fulfillment and Service Catalog | - Request lifecycle management - Catalog items and workflows
|
| Topic 5: ITSM Foundation and Platform Concepts | - ITSM application overview - ServiceNow platform architecture and navigation
|
| Topic 6: ITSM Reporting and Performance | - Metrics and KPI tracking - Basic reporting and dashboards
|
| Topic 7: Change Management | - Change types and workflows - Approval and risk management
|
| Topic 8: Knowledge Management | - Knowledge article creation and governance - Publishing and lifecycle processes
|
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New CIS-ITSM Braindumps, CIS-ITSM Quiz
In the information era, IT industry is catching more and more attention. In the society which has a galaxy of talents, there is still lack of IT talents. Many companies need IT talents, and generally, they investigate IT talents's ability in according to what IT related authentication certificate they have. So having some IT related authentication certificate is welcomed by many companies. But these authentication certificate are not very easy to get. ServiceNow CIS-ITSM is a quite difficult certification exams. Although a lot of people participate in ServiceNow CIS-ITSM exam, the pass rate is not very high.
ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q65-Q70):
NEW QUESTION # 65
Which of the following ways can be used to create configuration items? (Choose all that apply.)
- A. Import from external source
- B. Manual creation via configuration application modules
- C. Creation via service catalog fulfillment process
- D. Integration with 3rd party system
- E. Automated discovery tools
Answer: A,B,C,D,E
NEW QUESTION # 66
Which integration point is more suitable for integrations with other business systems?
- A. Remote Agent
- B. None of the listed answers
- C. Platform web service
- D. Event Management
Answer: C
NEW QUESTION # 67
A custom Visualforce controller calls the ApexPages.addMessage() method, but no messages are rendering on the page.
Which component should be added to the Visualforce page to display the message?
<apex:message for="info"/>
- A. <apex:pageMessages />
- B. <apex:pageMessage severity="info" />
- C.
- D. <apex:facet name="messages" />
Answer: A
NEW QUESTION # 68
Which module to use in order to modify the field mapping of the Known Error articles?
- A. Knowledge > Articles > Field Mapping
- B. Knowledge > Field Mapping
- C. Knowledge > Administration > Field Mapping
- D. None of the listed answers
Answer: D
Explanation:
There's no module for this. You can use csm_table_mapping.list to access and modify the field mapping.
NEW QUESTION # 69
Which of the following options can a survey administrator define on an individual survey? (Choose two.)
- A. Number of survey reminder notifications
- B. Anonymize responses
- C. The ability for end users to decline survey assignments
- D. Trigger conditions
Answer: A,B
NEW QUESTION # 70
......
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