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| Section | Weight | Objectives |
|---|---|---|
| Managing Inventory | 8% | - Manage products, consumption, and returns - Select inventory and price book models |
| Permissions and Sharing | 5% | - Manage territory visibility and sharing rules - Configure permission sets and access |
| Managing Resources | 16% | - Set up and manage crews and resource types - Configure service territories and membership - Understand license types and deployment - Manage time sheets, operating hours, and skills |
| Configuring Maintenance Plans | 5% | - Design and implement maintenance plans - Schedule recurring work |
| Managing Work Orders | 23% | - Manage work order lifecycle, line items, and milestones - Configure work order processes, types, and parameters - Relate work orders, service appointments, and products |
| Managing Assets | 5% | - Maintain assets and asset relationships - Track asset history and maintenance |
| Configuring Mobility | 10% | - Configure Field Service mobile app settings - Enable mobile workflows and sign-off processes - Distinguish mobile app capabilities |
| Managing Scheduling and Optimization | 28% | - Manage service appointment lifecycle and assignment - Set up operating hours and availability - Use dispatcher console and scheduling tools - Configure scheduling policies and optimization rules |
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NEW QUESTION # 25
Universal Containers operates in a highly regulated industry. Technicians must conduct quarterly Inspections for all customers in their region. Each inspection should be completed within a single visit and include All installed assets on site.
Which two Maintenance Plan settings should the Consultant recommend? Choose 2 answers
Answer: A,C
Explanation:
The requirement is best implemented with one Work Order Line Item per Asset and one Service Appointment per Work Order. This combination preserves an individual record for every installed Asset while consolidating the quarterly inspection into one field visit. Asset-specific line items provide compliance detail; the single parent appointment represents the one required onsite attendance.
Maintenance Plans are the native Field Service framework for recurring preventive service. They combine Assets, Work Types, recurrence, generation timeframes, and Work Order or Service Appointment generation so that future work can be created in a controlled and repeatable way.
The alternatives address different parts of the Field Service model. One Work Order per Asset or one Service Appointment per line item would fragment the inspection into multiple jobs or visits and conflict with the requirement for a single visit.
This approach keeps the implementation aligned with the standard Field Service data model and avoids unnecessary customization. Study Guide reference: Configuring Maintenance Plans - Maintenance Plans; Work Order generation; Service Appointment generation.
NEW QUESTION # 26
Technicians often need to generate a report in the customer's language.
Which configuration should the Consultant recommend to meet the requirement?
Answer: B
Explanation:
This option allows generating a report in the customer's language by selecting the language from a picklist field on the work order record. References:https://help.salesforce.com/s/articleView?id=sf.
fs_service_reports_language.htm&type=5
NEW QUESTION # 27
A consultant has implemented user territories at Northern Trail Outfitters (NTO) in a private sharing model. A new Midwest Service Territory has been created.
Which two actions should NTO take to givethe dispatcher access to all relevant Midwest records? Choose 2 answers
Answer: A,B
Explanation:
User Territories are records that associate users with service territories for sharing purposes[90]. Creating a new user territory associated with the Service Territory and dispatcher would allow giving access to all relevant Midwest records by linking them with their corresponding service territory[91]. Configuring and running the User Territory Sharing Jobin Field Service Settings would allow updating sharing rules based on user territories automatically at regular intervals such as daily or weekly[92]. Assigning a new user territory and adding each of the assigned service resources would not give access to all relevant Midwest records
NEW QUESTION # 28
When customers call in for support at AW Computing, a case is always created. If the issue cannot be solved without dispatching a technician, a work order is created from the case. Milestones are currently being used on cases, and support operations would like to extend the use of milestones to the work orders. To meet this requirement, the system administrator added the milestone Lightning component to the work order Lightning record page. Technicians and managers are reporting that there areno milestones listed when viewing the record.
How should this issue be resolved?
Answer: A
Explanation:
An entitlement process is a timeline that shows every step and milestone involvedin delivering support to a customer. To use milestones on work orders, a separate entitlement process associated to the work order object must be created and activated. Modifying the user's profile, updating public group membership, or assigning a Field Service Mobile License to the user would not enable milestones on work orders. References:
https://help.salesforce.com/s/articleView?id=sf.entitlements_process_overview.htm&type=5https://help.
salesforce.com/s/articleView?id=sf.entitlements_process_create.htm&type=5
NEW QUESTION # 29
Each door lock that Universal Containers (UC)sells has a unique 20 digit code. The code represents the manufacturer, production run, and production number.
UC needs to track each lock. In addition to the installed locks, all Technicians carry five replacement units in their van stock, How should UC track the van stock door locks?
Answer: C
Explanation:
This option allows tracking each door lock as a unique product item with its own serial number and inventory location. References:https://help.salesforce.com/s/articleView?id=sf.fs_product_items.htm&type=5
NEW QUESTION # 30
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