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SAP C-BCSCX-2502 Exam Syllabus Topics:

SectionWeightObjectives
Understanding the SAP Customer Experience Portfolio35%- Structure and components of SAP CX portfolio
  • 1. Customer Data solutions
    • 2. Marketing solutions
      • 3. Service solutions
        • 4. Commerce solutions
          • 5. Sales solutions
            - Unified offering for customer relationship enhancement
            Integration Across CX Solutions and SAP Business Suite40%- Integration with SAP Business Suite / S/4HANA
            • 1. Use cases and business scenarios
              • 2. Integration points and architecture
                - Integration between CX solutions
                • 1. Consistency across customer interactions
                  • 2. Efficiency and personalization benefits
                    Articulating Value and Business Outcomes25%- Value proposition of integrated CX portfolio
                    - Linking solutions to business goals
                    - Demonstrating impact on customer engagement

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                    SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q15-Q20):

                    NEW QUESTION # 15
                    What are some of the aspects that help differentiate SAP Customer Experience solutions in the market?
                    Note: There are 3 correct answers to this question.

                    Answer: A,B,D


                    NEW QUESTION # 16
                    Your customer is looking for a solution that can be used on a mobile device to execute a guided selling process.
                    Which SAP Customer Experience solution would you recommend?

                    Answer: D


                    NEW QUESTION # 17
                    Which of the following are associated with SAP Sales Cloud Version 2?
                    Note: There are 2 correct answers to this question.

                    Answer: C,D


                    NEW QUESTION # 18
                    Your customer wants to sell their products and services through the internet.
                    Which application would you recommend?

                    Answer: A


                    NEW QUESTION # 19
                    Which of the following actions can you perform in SAP Customer Data Cloud?

                    Answer: A


                    NEW QUESTION # 20
                    ......

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