ITILFND_V4熱門考題，ITILFND_V4題庫分享

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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
Topic 1: Service Value Chain Activities
Topic 2: Key Concepts of Service Management	- Four Dimensions of Service Management - Guiding Principles - Service Value System (SVS)
Topic 3: Continual Improvement
Topic 4: ITIL Practices	- General Management Practices - Technical Management Practices - Service Management Practices

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ITILFND_V4題庫分享 - ITILFND_V4考題套裝

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最新的 EXIN ITIL ITILFND_V4 免費考試真題 (Q48-Q53):

問題 #48
Which of the following terms is more suitable to describe the functionality of a service?

A. Output
B. Outcome
C. Warranty
D. Utility

答案：D

問題 #49
What type of charge is often used for resolving incidents or implementing security patches?

A. Change model
B. Emergency change
C. Normal change
D. Standard change

答案：B

問題 #50
Which approach is CORRECT when applying the guiding principle 'keep it simple and practical'?

A. Design controls and metrics first, then remove those not adding value
B. Only add controls and metrics that are required for compliance
C. Design controls and metrics and add them individually until all are implemented
D. Only add controls and metrics when they are needed

答案：A

問題 #51
How can a service consumer contribute to the reduction of risk?

A. By providing the service in accordance with requirements
B. By managing the detailed level of risk on behalf of the service provider
C. By fully understanding their own requirements for the service
D. By ensuring that the service provider's resources are correctly configured

答案：C

問題 #52
What are the three phases of 'problem management'?

A. Incident management, problem management, change control
B. Problem identification, problem control, error control
C. Problem logging, problem classification, problem resolution
D. Problem analysis, error identification, incident resolution

答案：B

問題 #53
......

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ITILFND_V4題庫分享: https://www.vcesoft.com/ITILFND_V4-pdf.html