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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Knowledge Management	- Knowledge articles 1. Creation and lifecycle management 2. Search and recommendation usage
Service Request Management	- Customer interaction handling 1. Omnichannel support processes 2. Communication templates and notifications - Case and ticket handling 1. SLAs and escalation management 2. Creation, routing, and assignment rules
Field Service and Dispatch	- Field service operations 1. Work order management 2. Scheduling and dispatch rules
Oracle Fusion Service Overview	- Service Configuration Basics 1. Security roles and access control 2. Basic setup and administration - Core Service Architecture 1. Service request lifecycle management 2. Fusion Service data model and components
Reporting and Analytics	- Service analytics 1. Dashboards and KPIs 2. Operational reporting
Integrations and Extensions	- Integration capabilities 1. REST APIs and integration flows 2. Third-party system integration

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q66-Q71):

NEW QUESTION # 66
Your client has noticed that inbound emails from customers are not creating or updating service requests.
Which step should they perform to automate it?

A. Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.
B. Adjust permissions on all customer's profiles.
C. Adjust the inbound message filters.
D. Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.

Answer: D

NEW QUESTION # 67
Which four actions does the REST API for Service Requests (SRs) allow?

A. Update SR assignee
B. Create SR
C. Delete SR by SR title
D. Delete SR by SR number
E. Update SR milestone

Answer: A,B,D,E

NEW QUESTION # 68
Your customer asked you to modify the default severity value for new service requests.
Which three steps should you follow to make the change?

A. Select View > Detach.
B. Unlock and publish the new selected profile value.
C. Lock the Profile Option for editing.
D. Select the profile SVC_SR_DEFAULT_SEVERITY_CD.
E. Modify the Profile Value and save.
F. Navigate to Setup and Maintenance > Service > Service Request > Manage Service Request Profile Options.

Answer: B,D,E

NEW QUESTION # 69
You need to extract all service Request (SR) data from your Engagement Cloud site from the last 12 months.
Identify two valid approaches to get this large volume of data.

A. You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.
B. You must retrieve large volumes of data through a REST API endpoint.
C. You can download large volumes of SR data from the Analytics interface.
D. You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.

Answer: C,D

NEW QUESTION # 70
Select the correct procedure to enable the Audit History tab for Service Requests.

A. Sign in to Engagement Cloud as a user.From the navigation tool, select "Set Preferences".Under "Service" select "Configure Audit History".From the "Enable" tab, click "Yes" for the "Show Audit History" option.Select the "Fields" tab and add all desired fields to the "Displayed Fields" column.Select the "Filters" tab, choose an available field, add the desired filter, and add the filter to the "Active Filters" list.Save the configuration.
B. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Setup and Maintenance.Select the "Service" tile from the list of products.Click "Setup" in the Administration section.In the Functional Areas section, select "Productivity Tools". Select the task "Manage Global Search Profile Options".Search for the profile option code for SR Audit.In the Profile Values section for the profile option code, select Yes in the Profile Values drop-down list.Save the configuration.
C. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Application Composer.At the top of the page choose "Appearance".Under General, click "Enable" next to "Show Audit History" option.Save the configuration.
D. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for "Service Request Audit History".In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.

Answer: D

NEW QUESTION # 71
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