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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Target Operating Models and Organizational Design | 15% | - Desired Outcomes of DevOps - DevOps Target Operating Model Design Principles - Conway's Law |
| Topic 2: DevOps and Transformational Leadership | 15% | - Current Definitions of DevOps - Benefits of DevOps - Transformational Leadership |
| Topic 3: Becoming a DevOps Organization | 17.5% | - How DevOps Differs - Building Safety In - DevOps Kaizen |
| Topic 4: Maintaining Energy and Momentum | 15% | - A High-Trust Culture - Culture and Climate - The DevOps Business Case |
| Topic 5: Articulating and Socializing Vision | 15% | - Broadcasting Outside of Your Organization - Organizational Change in Large Enterprises - Empowering People |
| Topic 6: Unlearning Behaviors | 12.5% | - Mindset, Mental Models and Cognitive Bias - Psychological Safety and Neuroscience - Governance, Risk and Compliance (GRC) and DevOps |
| Topic 7: Measure to Improve | 5% | - Creating a Future Value Stream Map - The Improvement Kata and Experiments |
| Topic 8: Measure to Learn | 5% | - Avoiding Measure to Target - Creating a Current Value Stream Map |
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NEW QUESTION # 39
Thierry is a salesperson at an organization that provides trading software to banking clients. His clients are telling him they are unhappy with the rate at which changes are being made to Thierry's software. Thierry can see that the IT department is extremely busy, but seems to be struggling to deliver anything.
What will help the IT department focus on delivering what the clients need?
Answer: B
Explanation:
The correct answer is A because the core issue is not that the IT department lacks activity; it is that effort is not translating into customer-valued outcomes. DevOps leadership shifts focus from local productivity, task completion, and departmental busyness toward end-to-end value delivery. A feature is not truly "done" merely because development is complete, testing has passed, or a release has occurred. It is done when the intended customer value has been realized and validated.
In this scenario, Thierry's banking clients are dissatisfied with the rate of meaningful change. The IT department appears overloaded, but the business problem is customer responsiveness. Defining done as
"customer value outcome realized" aligns IT work with client needs, improves prioritization, and encourages teams to measure outcomes rather than outputs. This helps reveal whether work is flowing to production, whether it is usable, whether it solves the customer problem, and whether feedback is being incorporated.
A "Do Not Fail" culture would likely reduce experimentation and learning. Disseminating information is useful but insufficient. Measuring cost and capacity may support planning, but it does not by itself align work to customer value. Relevant study guide areas include Becoming a DevOps Organization, Measuring to Learn, Measuring to Improve, and Articulating and Socializing Vision.
NEW QUESTION # 40
What does every successful DevOps transformation start with?
Answer: B
Explanation:
The correct answer is B because successful DevOps transformation begins by understanding the value stream.
DevOps is not primarily a tooling program, a developer-led takeover of operations, or an isolated grassroots movement. It is an organizational evolution focused on improving the flow of value from idea to customer outcome while increasing quality, reliability, feedback, and learning.
A value stream mapping exercise provides the shared visibility required to start that evolution intelligently. It shows how work actually moves through the organization, where delays occur, where handoffs exist, where rework is created, where approvals slow flow, and where constraints limit delivery. Without this view, organizations often automate the wrong process, reorganize around assumptions, or invest in tools that do not address the real bottleneck.
Tools may become important later, and grassroots energy can help sustain change, but neither replaces the need for a clear view of the end-to-end system. Value stream mapping creates the factual baseline for improvement and alignment. Relevant study guide references: Becoming a DevOps Organization; Measuring to Improve; Measuring to Learn; Target Operating Models and Organizational Designs.
NEW QUESTION # 41
What is a benefit of a squad model?
Answer: C
Explanation:
The correct answer is D because the squad model can both provide an effective way to scale DevOps teams and reduce the management overhead associated with silo-based structures. Squads are small, dedicated, cross- functional teams aligned to a product, service, customer journey, or value stream. They bring together the skills needed to build, test, release, operate, and improve services with fewer handoffs and less dependency on separate functional departments.
This model supports DevOps scaling because multiple squads can operate with clear ownership while coordinating through chapters, guilds, tribes, or other lightweight structures. It also reduces the overhead created by traditional silos, where work must be passed between separate teams with different priorities, queues, managers, and measures. By increasing autonomy and end-to-end accountability, squads improve flow and feedback.
Option B is incorrect because centralized control of planning is not the primary benefit of squads. In fact, DevOps-aligned squad models usually favor decentralized decision-making within aligned strategic boundaries. The goal is not uncontrolled independence, but fast local decision-making connected to shared purpose and outcomes. Relevant study guide references: Target Operating Models and Organizational Designs; Becoming a DevOps Organization; Measuring to Improve.
NEW QUESTION # 42
Where should you start with your DevOps evolution?
Answer: C
Explanation:
The correct answer is D because DevOps evolution should begin with a value stream. DevOps is concerned with the end-to-end flow of work from idea to customer value, not merely with reorganizing departments, selecting a single application, or avoiding legacy systems. A value stream view allows leaders and teams to understand how work actually moves through the organization, where delays occur, where handoffs create friction, and where feedback is lost.
Starting with a reorganization is risky because structural change without understanding the system of work may simply recreate the same constraints in a new chart. Starting with an application can be too narrow unless it is examined within the broader value stream that delivers and operates it. Avoiding legacy systems is also not a reliable principle; legacy services may be central to business value and therefore important to include.
A value stream approach helps identify constraints, reduce waste, improve flow, and connect technical improvements to business outcomes. It also gives leaders a practical basis for measurement and improvement.
Relevant study guide references: Becoming a DevOps Organization; Measuring to Improve; Measuring to Learn; Target Operating Models and Organizational Designs.
NEW QUESTION # 43
Which of the following is a stakeholder type in the Bateson Stakeholder Map?
Answer: B
Explanation:
The correct answer is A, Ambassador. In DevOps transformation, stakeholder mapping is used to understand influence, commitment, resistance, advocacy, and the social dynamics that affect change adoption. An ambassador represents a stakeholder type that can positively influence others, communicate the transformation message, model desired behaviors, and help socialize the vision across teams and organizational boundaries.
This is especially important because DevOps evolution is not simply a technical implementation; it is a leadership-led organizational change. Leaders must identify who can sponsor, advocate, reinforce, or obstruct the change. Ambassadors are valuable because they extend leadership reach and help build credibility among peer groups. They can translate the DevOps vision into practical team-level language and reduce dependency on top-down communication.
"Victim" and "Rescuer" are more closely associated with dysfunctional interaction patterns such as the drama triangle, not a constructive stakeholder category in this context. "Coach" may be a useful change role, but it is not the stakeholder type being tested here. Relevant study guide references: Articulating and Socializing Vision; DevOps and Transformational Leadership; Maintaining Energy and Momentum.
NEW QUESTION # 44
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