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Salesforce Plat-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Best Fit Solutioning	27%	- Map requirements to appropriate OmniStudio tools - Design solutions using OmniStudio best practices - Gather, analyze and simplify business requirements
OmniScripts	27%	- Validate and align OmniScript processes with requirements - Map business processes to OmniScript components - Structure and components of OmniScripts
FlexCards	23%	- Design FlexCards to meet requirements - Capabilities, use cases and purpose of FlexCards - Collect and organize customer 360 information
Data Tools	23%	- Design DataRaptors and Integration Procedures - Purpose and benefits of DataRaptors and Integration Procedures - Calculation Matrices and Procedures: use and benefits

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Salesforce Certified Omnistudio Consultant Sample Questions (Q11-Q16):

NEW QUESTION # 11
A company has an existing OmniScript that agents use to create new billing accounts. It currently has three steps to capture the required information:
Step 1: account name and legal number
Step 2: billing cycle and monthly due date
Step 3: email and telephone number
After each step, a DataRaptor is used to update the account information in Salesforce.
Following best practices, which two improvements can the consultant recommend for this OmniScript? Choose 2 answers

A. Use a single DataRaptor to save the information
B. Create a reusable OmniScript for this process
C. Combine the three steps into one step
D. Configure the save for later property

Answer: A,C

Explanation:
When designing OmniScripts, the best practices that should be followed to optimize performance and user experience are:
Use a single DataRaptor to save the information: Instead of using multiple DataRaptors to update the account information after each step, it is better to use a single DataRaptor at the end of the OmniScript to save all the information at once. This reduces the number of database operations and improves performance.
Combine the three steps into one step: Instead of having three separate steps to capture the required information, it is better to combine them into one step with a simple layout. This reduces the number of page transitions and improves user experience.

NEW QUESTION # 12
Service agents must confirm customer contact information in the first step of a payment OmniScript. Contact information includes name, telephone number, mobile number, and email.
None of the contact information on first step is required. On the last step, after taking payment, the agent can optionally email the receipt to the customer. If the customer says yes, the agent selects a checkbox. If the agent selects the box but the email address field is empty, the process must require the user to return to the first step and enter the customer's email address. What should the consultant recommend to meet this requirement?

A. Add a DataRaptor to retrieve the email address
B. Add a Conditional View to the last step
C. Add a Set Errors element
D. Add a Validation Rule to the Contact object

Answer: C

Explanation:
The consultant should recommend adding a Set Errors element to meet this requirement. A Set Errors element can display an error message and prevent the OmniScript from proceeding if certain conditions are not met. The consultant can use a Set Errors element to check if the email address field is empty when the agent selects the checkbox to email the receipt. If it is empty, the Set Errors element can show an error message and direct the user to return to the first step and enter the customer's email address

NEW QUESTION # 13
A specific Data Mapper Extract requires filtering by a custom field PolicyNumber__c. The table contains 5 million records. Which recommendation should an OmniStudio Consultant add to the physical model design to support this Data Mapper?

A. Make the field a Text Area.
B. No change is needed; Data Mappers handle all volumes automatically and ensure the Data Mapper query is selective.
C. Make the field required.
D. Mark the PolicyNumber__c field as an External ID or request a custom index to ensure the Data Mapper query is selective.

Answer: D

Explanation:
For a Data Mapper Extract running against a very large Salesforce object, the critical design concern is query selectivity. A filter on PolicyNumber__c must be supported by an indexed field so Salesforce can avoid a full table scan across millions of rows. Marking the field as an External ID creates an index-supported lookup pattern, and requesting a custom index is also a valid large-data-volume design approach. Making the field required does not make the query selective.
A Text Area field is worse because long text-style fields are not appropriate for selective indexed filtering. Data Mappers do not magically solve poor physical data-model design; they still depend on Salesforce query performance rules. Salesforce large-data-volume guidance recommends indexed/selective filters for scalable queries.

NEW QUESTION # 14
A company is beginning their first project using Calculation Procedures & Matrices. The developers on the tea are concerned about learning the new tool and how they will test their calculation procedures. The consultant recommends that they use the built-in simulator. In this scenario, what benefit should the consultant highlight to the developer team?

A. It allows developers to create what-if calculations.
B. It aggregates data elements that have been calculated separately.
C. It verifies data types in the algebraic calculations of the calculation procedure.
D. It generates sample input and output JSON that can be easily used to build DataRaptors.

Answer: D

NEW QUESTION # 15
Which two are valid data source types that a DataRaptor can use? Choose 2 answers

A. Direct file system access on the user's local machine
B. Static resources containing JSON
C. Salesforce standard and custom objects
D. Salesforce objects accessed via SOQL

Answer: C,D

Explanation:
DataRaptors primarily interact with Salesforce standard and custom objects using SOQL under the hood. They do not access local file systems directly; static resources are not a standard DataRaptor source type.

NEW QUESTION # 16
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