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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Security	18%	- Authentication and access 1. Domain verification and auto-provisioning 2. Single Sign-On (SSO) configuration - Slack security and compliance 1. Enterprise Key Management (EKM) 2. Data Loss Prevention (DLP) 3. Retention policies and export
Topic 2: Migration and Change Management	5%	- Migration planning 1. Transition from other platforms 2. Data migration strategies - Adoption and enablement 1. Best practices for Slack adoption 2. Training and change management plans
Topic 3: Workflows and Integrations	12%	- Integrations and apps 1. App management and distribution 2. Third-party integrations - Workflow Builder 1. Automate routine processes 2. Custom workflow templates
Topic 4: Discovery	20%	- Stakeholder analysis 1. Identify key stakeholders and decision-makers 2. Conduct discovery workshops - Gather requirements 1. Understand business goals and collaboration needs 2. Identify current workflows and pain points
Topic 5: Governance and Administration	20%	- Workspace administration 1. Workspace settings and policies 2. Guest access management 3. Roles and permissions - Governance framework 1. Data governance and compliance 2. Channel management policies 3. Acceptable use policies
Topic 6: Channel Strategy	25%	- Channel architecture design 1. Public vs. private channel strategy 2. Channel naming conventions and organization 3. Channel segments and cross-org channels - User Groups and permissions 1. User Group creation and management 2. Default channels and channel management policies

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Salesforce Certified Slack Consultant Sample Questions (Q42-Q47):

NEW QUESTION # 42
You just kicked off a new engagement with a customer and you're in the initial experience discovery phase, gathering information about your customer.
Why is it important to ask your client about existing Slack apps and frequently used apps for the Slack launch experience?

A. There may be apps that impede the adoption of Slack.
B. There may be unequal access to apps based on teams and departments.
C. Users may need training on other apps to make their work more productive.
D. There may be opportunities for new Slack integrations that can make the Slack user experience more productive.

Answer: D

Explanation:
The correct answer is that existing and frequently used apps reveal integration opportunities that can make the Slack launch more productive. Discovery is not just a fact-finding exercise; it is how the consultant identifies how work actually happens today and how Slack can improve that work. If employees rely heavily on tools such as Salesforce, Google Drive, Jira, ServiceNow, Zoom, Microsoft 365, or project-management platforms, those systems may become high-value Slack integrations. Bringing core work tools into Slack reduces context switching, improves visibility, and creates practical launch use cases that make Slack immediately useful.
Option B is not the best answer because the question asks specifically about the Slack launch experience, not general training on non-Slack apps. Option C is possible in rare cases, but the primary consultant objective is to identify productive integration opportunities. Option D may surface during access discovery, but it is not the main reason to ask about frequently used applications.
Reference topic: Discovery - current-state analysis, app ecosystem assessment, integration opportunities, launch use cases, and productivity-centered Slack adoption.

NEW QUESTION # 43
Your client is considering pre-approving certain apps for their Enterprise Grid, and asks you to describe the benefits of using pre-approved apps.
Which two benefits would you share about pre-approving apps?

A. Decreases the number of app requests that Slack admins need to manage, thereby reducing the admin workload.
B. Allows employees to connect directly with the app owner to answer any questions or troubleshoot errors.
C. Allows employees of the organization to install and use pre-approved apps by means of an elegant walkthrough wizard.
D. Allows employees of the organization to install and use pre-approved apps without submitting an app request.
E. Provides employees the ability to create custom workflows for their everyday use cases.

Answer: A,D

Explanation:
The correct answers are B and D . Pre-approving apps is an app governance mechanism that reduces administrative friction while maintaining control. When app approval is enabled, users may need approval before installing apps; however, apps that are already approved can be installed and used without creating a new approval request. That directly reduces the request queue for Slack admins and gives employees faster access to approved productivity tools. Option B is correct because the approval workload decreases when commonly needed apps are already approved. Option D is correct because pre-approved apps can be installed without submitting a separate app request. Option A describes support or troubleshooting behavior, not an app approval benefit. Option C describes Workflow Builder capabilities, not the result of pre-approving apps.
Option E invents a "walkthrough wizard" concept that is not the control being tested. Slack's official app approval documentation states that owners can pre-approve or restrict apps, and members can install apps approved by a Workspace Owner.
Reference topic: Policies and Settings - app approval, app governance, pre-approved apps, and admin workload reduction.

NEW QUESTION # 44
What information learned during discovery will be most helpful when creating a grid design recommendation?

A. How teams currently share information across the organization
B. Your client's mergers and acquisition strategy
C. The ratio of your client's public versus private channels
D. Which apps are most used and should be added to each workspace

Answer: A

Explanation:
The correct answer is B . Grid design should be based on how work and information naturally flow across the organization. The consultant needs to understand whether teams collaborate mostly by function, geography, department, business unit, external partnership, confidentiality level, project type, or cross-functional initiative. That discovery input directly informs whether the client needs one global workspace, multiple functional workspaces, a social workspace, an external workspace, restricted workspaces, or multi-workspace channels. Option A is useful for app and integration planning, but app usage does not define the core workspace architecture. Option C may matter if the client has active or expected acquisitions, but it is too narrow to be the most generally helpful grid-design input. Option D can provide insight into collaboration culture and security posture, but public/private channel ratios alone do not explain how information should be structured across workspaces. The strongest grid design recommendation is evidence-based and aligned to real information-sharing patterns.

NEW QUESTION # 45
You are consulting with a company that has been using Slack for basic messaging. What question would provide the most insight into how they can expand their use of Slack?

A. "How many employees in your company currently use Slack?"
B. "What are the main business challenges you're currently facing that Slack could potentially help address?"
C. "Do you prefer using Slack on desktop or mobile?"
D. "Are your employees satisfied with the current range of emojis available in Slack?"

Answer: B

Explanation:
Understanding the business challenges the company is facing allows for a more strategic approach to expanding their use of Slack. This question can reveal areas where Slack's more advanced features, beyond basic messaging, could be leveraged to improve communication, collaboration, or workflow efficiency.

NEW QUESTION # 46
When preparing to consult with a potential client about implementing Slack, what is the most critical piece of background information to research about their organization?

A. The history and background of the company's founders
B. The current communication and collaboration tools being used by the organization
C. The stock performance of the organization over the last five years
D. The number of global offices the organization has

Answer: B

Explanation:
Researching the current communication and collaboration tools used by the organization is crucial. This information helps in understanding their existing workflow, identifying the gaps or inefficiencies in their current setup, and how Slack can be integrated or replace existing tools to improve their workflow.

NEW QUESTION # 47
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