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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Topic	Details
Topic 1	Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.
Topic 2	Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.
Topic 3	Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q10-Q15):

NEW QUESTION # 10
ABC Telco wants to offers a self-service portal for their B2C customers so they can browse and order from product catalog. Which salesforce industries based solution helps activate this?

A. Assets based ordering
B. Enterprise Sales Management
C. Digital commerce
D. Mobile subscription Management

Answer: D

NEW QUESTION # 11
ABC cloud currently using communication cloud's order management (OM) to orchestrate orders, they also want to start using it for billing activation. ABC cloud's architecture principle is to use an Apigee (Middleware) layer between industries OM and any underlying systems. The billing system interface requires a series of callouts in order to place an order. Which solution should a consultant propose?

A. Configure a synchronous call out task for each request to the billing system as well as dependencies between those to orchestrate correct sequence
B. Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. The asynchronous callout will accept synchronous response from apigee and asynchronous responses from Apigee about the result of the order submission.
C. Configure an Autotask and integration procedure that orchestrate a series of calles to the billing system via Apigee.
D. Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. Accept synchronous response from Apigee. Configure a Push Event for asynchronous response from Apigee about the result of the order submission.

Answer: D

Explanation:
When integrating with a billing system that requires a series of callouts via a middleware layer like Apigee, configuring a single synchronous callout task to send the entire payload to Apigee (C) is efficient. Apigee can then manage the series of calls, and Salesforce Industries OM can handle asynchronous responses from Apigee regarding the order submission result through a configured Push Event. This setup ensures seamless integration and orchestration between Salesforce, Apigee, and the billing system.References:Salesforce Industries integration best practices and Apigee integration patterns.

NEW QUESTION # 12
ABC telecom is using the communication cloud for the B2C business, The B2B business now wants a new quoting solution for their complete B2B products. B2B customers are large enterprises with hundreds of sites, B2B sales representative wants to configure different products based on sites requirements, group sites together, apply discount as per negotiated price and generate a multi-site proposal document. What Solution should a consultant recommend to meet the requirement above?

A. Leverage the communication cloud (CPQ) master quote and group quote capability to associate service accounts to group quotes. Each location can be associated with Quote Line Item
B. Use Communication Cloud CPQ to create a quote associated with multiple service Accounts Import a list of Sites to represent service Account and configure offers.
C. Use Communication Cloud CPQ multisite Quote Capture to upload a site list and configure offers for the sites
D. Use Enterprise Sales Management Quote Negotiation Process to capture Multi-site quote by uploading the site list and configuring the offers for the sites.

Answer: A

NEW QUESTION # 13
Universal Connect (UC) offers only internet service. However, they plan on extending their offering to include TV services for the existing customers. Fulfillment of Internet and TV orders will only require customers to activate one access line.
Consultant plans on mapping Internet and TV products to the same technical product for the access line using decomposition, but there is a common attribute called "Installation Type" on the internet and TV offer. What will be the consultant see as a result if the consumer order internet and TV together?

A. No errors will be returned the value for 'Installation type' on the technical product will be set to most recently modified attribute.
B. An error at design time, an error will be returned while configuring the decomposition relationship because of the duplicate attributes
C. An error at runtime no value will be assigned to the attribute "installation Type" on the technical product
D. No error will be returned the "installation type" will be copied as empty/null after decomposition on the technical product

Answer: A

NEW QUESTION # 14
United telecom has large product catalog; over time their catalog has increased in number of factors. They have choosen communication cloud as their product of choice to reduce their product catalog size. Which are the two steps shall consultant take to migrate these issue and build a stable product catalog.

A. Mark the orderable flag on the legacy system to false so that they cannot be used.
B. Rationalize the product catalog by identifying duplicates and legacy products that can be removed
C. Bundle the similar product together to reduce the volume
D. Make use of object types and attributes to better handle scalability using EPC functionality.

Answer: B,D

Explanation:
To reduce the product catalog size and build a stable product catalog, consultants should utilize Object Types and Attributes (B) to enhance scalability and manageability using EPC functionality, and rationalize the product catalog (C) by identifying and removing duplicates and outdated products. This approach ensures a more organized and efficient product catalog that aligns with current business needs.References:Salesforce Communication Cloud EPC documentation and best practices for product catalog management.

NEW QUESTION # 15
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